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Plumber reviews in Baltimore

  • A
    Called on a Sunday morning. They were polite, and although it was an emergency, and on a Sunday, they made it clear that as a practice they still do not have a surcharge for a situation like this. They got a service agent across quickly and he took care of the issue at a very reasonable cost. He was also gracious enough to apply a coupon to discount the service. I had never had any service done with them before, but after this interaction would have no problems recommending them to my friends and family.
    - FRANK D.
  • A
    Jim Stephens was great! We contacted him late at night and he was here the next day. He thought it was the garbage disposal and so it was. He carries them on his truck so there was no delay! He ran the disposal, faucet and dishwasher to ensure all lines were secure. Jim is responsive, efficient, clean working, affordable and friendly! Thank you Jim!
    - Tana G.
  • A
    Everything went smooth from start to finish. I received multiple quotes from different contractors and Hones Abe was by far the cheapest. All my questions were answered promptly and all the work was done quickly and professionally.
    - James S.
  • A
    Unfortunately, many businesses today don't really value or promote good customer service as much as they should. However, the plumber from Prime Plumbing was textbook on how to deliver excellent customer service. Yes, I expect for you to know your craft, and therefore the labor would be second hand. But that more personable service that you extend beyond your technical skill is what really sets you apart from others. Thank you so much for your pleasant demeanor, your professionalism, and of course your work. You are the kind of company that I will keep going back to, I look forward to hiring you again in the future.
    - Tim W.
  • A
    We had a big job with lots of pieces, and Outdoor Advantage was able to schedule us quickly. The crew was professional, showed up on time, and cleaned up each day. They checked with us to make sure we were satisfied and came out again to correct a couple of things. The price was about what we expected for all the work.
    - Christine P.
  • A
    Vincent was an absolute gem! He arrived within 20 minutes, was professional and respectful, and the price was very reasonable! He even taught me exactly how to fix the issue myself and gave me a discount on the work. 5/5 stars and A++, will definitelt recommend to all friends and family!
    - Emily V.
  • A
    Service was excellent, prompt, efficient and professional. Unlike like other companies, I got respect and my basement was put back together properly. Price on the higher end, however service is top notch.
    - Louis L.
  • B
    Extremely well. From telephone call for hiring job to completion of project; responsive, courteous, professional, considerate. Have used this company���s services several times. Each time high quality performance in all categories.
    - A L B.
  • A
    Everything went perfect. Great company to work with from start to finish. I was extremely impressed with the quality of the product and thoroughness of the inspection. Steve was amazing to work with. He really took the time to explain everything to us. He pointed out everything, good and bad. Was very honest if he wasn't clear on something. He caught roof issues that I would have never noticed, SAVED ME BIG TIME! Can not recommend Pro-Spex enough! My realtor was so impressed with them that she is going to start recommending them as well. Only reason for C in professionalism is that they sold my information to local companies and I started to receive phone calls about products that I was not interested in who said they were referred by ProSpex.
    - Keith K.
  • F
    The contractor gave me a four (4) hour window (8:00 am - 12:00 pm) during which they said one of their service people would come to my house. I called them after an hour at 9:00 am and was informed that my house was the next service call. No one showed up by 12:00 pm. Nor did anyone call until I complained about having to spend half of my day at home waiting for a service person who never showed up. After I called a manager reached out to me to offer a $20 credit on my bill. I asked her when the service person would finally arrive and was informed that it would be at least another thirty five minutes. I resent not being informed without prodding by me that they were running far behind schedule. Being thirty five minutes late would have been no big deal if I had been originally scheduled for a fixed time. Scheduling me for a four hour window and not showing up is far worse. I will never use the services of this contractor again and strongly recommend that others avoid them if they value their time.
    - William W.
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Plumbers in Baltimore

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