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Marble And Granite reviews in Baltimore
Real People ~ Real Reviews ~ Real Results
I found Provider name locked. to be informed and very professional. He contacted me at convenient times, and answered the myriad of questions i posed. Although i ultimately decided to chose another company, I would consider them for other projects.
- Mark C.
They were excellent as far as pretty much everything. When they said they would come out and do all the measurements, they kept all the appointments as scheduled. They were very customer friendly, pretty much walked me through each step, and answered any questions I had. Then the installation went very smoothly. In the whole renovation process, they are probably the best company I have worked with.- John A.
Our bathroom was scheduled to be finished in June. Thanks to Provider name locked. and Granite, it is now September and our bathroom is finally finished. They had ONE SMALL job.
Working with them initially was pleasant. Provider name locked. was patient with my indecisiveness in the warehouse (except, yanno, when you're spending 25k on a remodel, you want to take some time and make sure everything is what you want). I appreciated her patience.
Every time I came in, I had to fill out a new new customer form because they had lost the previous. (I filled out four forms)
We were advised to wait until the week of the contractor coming in before selecting our remnant in case they -accidentally broke it-. I wonder how often that sort of thing happens there. Our AES contractor needed to have everything in so that they could get the job done in time, and UMG took almost a month to get everything in, delaying them and I hope giving AES a good hard look at the customer service and other practices of Provider name locked. and Granite. By the way, AES, follow this link for alternative companies: http://bit.Provider name locked. /1wgn2V4
We selected a sink, Provider name locked. circled it in the book, as well as filling out the form, and photocopied it for me. She ordered the wrong sink. Ordinarily, I'd say this is fine. People make mistakes! But when I called to discuss it, her response was a very defensive and snotty "well I did MY job" rather than owning up. At this point, I was pretty upset because I promised my contractors that I'd do MY JOB and get everything in on time.
UMG never worked with us to establish an initial installation date. Provider name locked. left one on our answering machine while we were out of state.
The installers came in with the countertop and sink on a new day (woohoo! finally) And then discovered a hairline fracture in the new sink.
At this point, Provider name locked. never returned a single phone call. I had to physically go IN to the store to speak with someone. She said she'd call us as soon as it'd come in, but we didn't hear about it until we walked into the store. She also said installation would happen THE DAY it came in. It happened 5 days later. (Holiday nonwithstanding, we were a small job and I definitely FELT that way -- they put us on the backburner)
Second countertop comes in after waiting for weeks because of a backorder. Woohoo! Finally. Except AGAIN they did not SCHEDULE AN INSTALLATION TIME with us, and decided to come in when we were both going to be out. After a long conversation with the office manager, they agree to come in a little earlier.
The guys arrive, come in, plug their gear in to discover! Second countertop is CUT WRONG and DOES NOT FIT THE SINK.
I guess the third time is the charm.
Customer service from Provider name locked. was horrific.
They never offered any sort of remediation after all of this. I intend to walk in and have a discussion with the manager.
I don't know if I could speak for the rest of the company, but I would avoid this place.
You might also note that this place has a few Better Business issues worth looking into. I wish I had known that beforehand.
Go to another company. UMG is NOT worth the frustration.
- Leah H.