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Internet Provider reviews in Baltimore

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  • They are the only choice I have, there’s nobody else here.  As a national company, their service is mediocre.  I called them this morning and for an hour on the phone the issue was not solved so they have to call me back until they finally figure out why their system is not working properly.  They could not answer my questions so we did not resolve any thing.  We just spent a lot of time on the phone.  For the last couple of weeks, there was a problem with their service but they could not resolve it and they could not figure out why it’s not working the way it should work.
    - jerome L.
  • Occasionally I find that the downloading is really slow from Provider name locked. on the internet. There are just too many people on it, and then I get the buffering effect like what I am watching slows down and I have to catch up and wait for 15-20 seconds and then it's static and then it comes back and starts moving again. That has been pretty regular for the whole 2 years. I'm not sure why that happens other than just too many people on there at one time. They don't have the fiber optic system in my area so it's just through the phone lines. If they have fiber optic, I would be on it but they don't have them. I think $65 a month is high. I think we are behind the rest of the industrialized world where there's real competition on this. I think it's outrageous to be paying $65 a month just for local regular telephone service, no long distance plus internet. When I call to try and get that stuff corrected, they don't correct it. They are not successful in resolving the problem. They seem to be polite and superficially helpful.
    - Dennis B.
  • The install took 5 hours, they had to come back the next day. My picture freezes about once a week and I have to reboot the stb to get it to work again. Sometimes I have to unplug the box and unplug and replug the cable to the stb. And.... I found out that the system that they installed in my basement  to get Provider name locked. has a $50 back-up battery that I have to pay to replace. With the high monthly fee that I pay to watch tv the system itself should not require me to pay out-of-pocket for any maintenance items like a back-up battery. Yet, I understand that Provider name locked. is the best out there. WOW!!!
    - SUSAN L.
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Internet Service Providers in Baltimore

Companies below are listed in alphabetical order.
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