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Find Top-Rated Baltimore Home Warranty Companies

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Home Warranty reviews in Baltimore

Real People ~ Real Reviews ~ Real Results

  • Provider name locked. took a month and four separate visits by three different techs to determine that my clothes dryer was broken. Each time, the tech noted that significant repairs were necessary (a new motor) and that Provider name locked. would need to determine if they waned to pay for the expensive repair, or have the unit replaced. Prior to each visit, Provider name locked. told me that they would follow up with me on the day the tech was scheduled to be at my house. On each of the four occasions, Provider name locked. failed to return calls regarding my clothes dryer claim when they failed to contact me within a few days - I always had to be the one calling them back to get a status update.
    In addition, I had escalated this issue to the supervisor level since I wasn't getting any answers and it was taking so long. Supervisor Provider name locked. was very rude, unsympathetic, and gave me the sense that she had no idea what was going on with my case despite the fact that she told me she had spoken directly with service tech. Her facts were inconsistent with what I observed during the tech visits, and what the Provider name locked. general customer service reps read to me from their own internal notes. I got the sense from her statements and demeanor that her only priority was to deny the claim. All three service techs stated that the dryer had significant issues and was not functioning correctly, but Provider name locked. kept reverting to a line of questioning and statements with me that appeared to be scripted in a manner to deny a claim.
    Ultimately, after a month, four separate visits, and numerous followup calls initiated by me, the dryer was deemed too expensive to repair and they offered me a new unit. Provider name locked. 's professionalism, timing, and process is completely unacceptable. If purchasing a house in the future, I suggest you never negotiate for a home warranty, and instead seek other concessions as Provider name locked. is awful to deal with.
    - KEVIN D.
  • We have used this warranty company for a few years and have found it to be great for our tenants.  They don't have to pay for anything up front and can schedule everything on their own time.  Their service providers have been pretty good so far.  We recently had our furnace go up and our washer and dryer and they immediately offered the reimbursement amount.  Granted it is not the full amount to replace the system, but I knew that going into it.  Overall, this is a great product especially for our needs and their customer service and promptness has been phenomenal.  
    - Anne S.
  • From start to finish, everything went smoothly. They kept me up to date and finished the service in a timely manner. I strongly recommend them. They understand the customers needs and followed through with theirpromises. I feel you get a great value for their service.
    - VICTOR M.
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Home Warranty Companies in Baltimore

Companies below are listed in alphabetical order.
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