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$899 for an Electrical Panel Replacement and Surge ProtectionMember price $899.00 Original price: $999.00.
$360 Handyman for the DayMember price $360.00 Original price: $400.00.
$198 for 3 Hours of Handyman ServiceMember price $198.00 Original price: $220.00.
$149 for 2 Hours of Handyman ServiceMember price $149.00 Original price: $165.00.
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Occasionally I find that the downloading is really slow from Provider name locked. on the internet. There are just too many people on it, and then I get the buffering effect like what I am watching slows down and I have to catch up and wait for 15-20 seconds and then it's static and then it comes back and starts moving again. That has been pretty regular for the whole 2 years. I'm not sure why that happens other than just too many people on there at one time. They don't have the fiber optic system in my area so it's just through the phone lines. If they have fiber optic, I would be on it but they don't have them. I think $65 a month is high. I think we are behind the rest of the industrialized world where there's real competition on this. I think it's outrageous to be paying $65 a month just for local regular telephone service, no long distance plus internet. When I call to try and get that stuff corrected, they don't correct it. They are not successful in resolving the problem. They seem to be polite and superficially helpful.- Dennis B.
Called for new package as mine was becoming too expensive. After many tries and phone calls a new triple play package was offered to me that helped a little. I was told, as in the past, that I could return to my old package within 30 days if I did not like the new one. It turned out some of what was promissed in the new package Provider name locked. could not provide making the price higher than I liked. I asked to return to my old package as it was well within the 30 days. I was than informed that my old internet speed was no longer available. I now have slower internet speed. Provider name locked. failed to keep their end of the agreement 2 different times. I am searching for ways to leave them ASAP.
- Jake R.
Yesterday June 21, 2011, three months after the initial installation and after ten service technicians visited my home and failed to get me properly connected to phone and internet service I had a visit from the first technician that seemed to know what he was doing.
I had at least twenty phone conversations (with long holds), false information, false promises, incorrect installations, failure to connect a Provider name locked. network to a pre-wired home and endless frustration. Eventually, I re-did all their abysmal efforts myself and got the system working.
Provider name locked. is the worst service company I have ever used for any purpose. If I could, I would prohibit them from offering service in Baltimore City. Unfortunately, I don't have a view of the southerns sky or I would have purchased the same services from Direct TV. I was stuck with Provider name locked. . In the course of my three months of tribulations, Provider name locked. installers (most of whom are subcontractors; not Provider name locked. employees) made countless errors including leaving trash on the floor, failing to hook up phones properly (no dial tones at my Provider name locked. ), attaching cables to routers incorrectly, being untrained and unschooled in networking installations and Wi-Fi and the list goes on. It was an unmitigated disaster.
Finally, customer service agreed to hold up their effort at debt collection and notate my account with a "do not terminate service" notice until I had a Provider name locked. to speak to a "real" supervisor. The supervisor never called and my service was terminated without notice. Only when I raised h*** was I able to make someone understand that Provider name locked. had badly screwed me and finally, they sent a competent networking technician. (Extra charge for a new service called "Signature" service. Apparently Provider name locked. has not previously employed technicians familiar with networking in Baltimore City until thirty days ago.)
He inspected my re-do of their system and told me I had done an excellent job and everything was working. He also claims to have insured that I got a $300 rebate on my next bill. Time will tell.What is most interesting about this experience is that I had only left the home for three months. Prior to my departure all Provider name locked. services worked exactly as they should including Wi-Fi. Three months later Provider name locked. was unable to restore the home to its original condition. Nothing had changed. The house was vacant for those three months.I would recommend to any prospective Baltimore City Provider name locked. customer that they look at any possible alternative; even Verizon (which now has a high speed broadband option) which is also a rat's nest of bureaucracy and unfulfilled promises. I am told that FIOS is quite good. But Verizon won't install FIOS cabling in Baltimore City; presumably because the population is too poor to justify the investment.
I have given more than forty hours to supervising Provider name locked. technicians who have failed to successfully do what should be a relatively straightforward installation.
There are no adequate words to express my disgust and frustration that they are able to scam customers this way.- Leigh R.