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In Home Elder Care reviews in Baltimore

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  • Delivery went very well and we appreciated that the doula took photos for us in delivery, coordinated visitors and helped to explain processes/procedures. Postpartum doula was very helpful in resolving breastfeeding challenges and giving family members new to infant care a crash course in our home. Jen and Leigh were fantastic assets to welcoming and adjusting to life with our new baby!
    - Kristin L.
  • Late last fall I traveled to Ireland and the UK and about three weeks after I returned home I discovered that I had somehow acquired head lice. I had never had head lice as a child and having them as a mature adult turned out to be an ordeal. I read a lot of information on the web, including from medical sites, that turned out to be false. I tried multiple over the counter treatments and multiple home remedies. My doctor gave me a prescription oral medication with potential side effects that didn't work. She sent me to a dermatologist who gave me two prescription drugs, one of which that has been banned in California and the entire EU, that also didn't entirely work. Finally I purchased a good metal lice comb and started a daily combing routine that did help. I also found Lice Happens and went to Annapolis for a professional combing. Nancy, one of the owners, was fabulous and she only found one nit with one viable louse left on my head. After my long ordeal it still took me about two weeks of daily combings before I believed that they were finally gone. While the initial cost of having someone from Lice Happens come to your home may seen high it's worth it in the long run. I highly recommend Lice Happens and I would urge everyone not to use either over the counter or prescription medications on their children or themselves, but to use, as they say on TV, the recommendation from a "leading consumer magazine" to comb instead.
    - SANDY C.
  • I've very pleased with the President/CEO. She's very responsive and very pleasant. Their price is very agreeable. My aunt can afford it. Other people will benefit from their service. I haven't had anything disappointing happen. They are really dedicated. Her costs depend on the kind of services they provide. She charges fairly. They're very professional and reliable. They're very customer friendly.
    - Evelyn W.
  • They're fantastic and very helpful in putting me in touch with the right people to get started. They know what they're talking about and easy to work with. There's no high pressure. It helped me so I would share that information with my friends who are my age. We're dealing with parents. I have recommended them to other people and they have used them and they've all had good experience. I would use them again in the future.
    - Susan N.
  • The nurses have been fantastic. The OT and PT vary quite a bit. Some are more diligent than others, and some seem more pressed for time than others -- however, I think that's par for the course in this field.
    The personal care assistants were not very reliable -- we often had a different person every other week, which was tough for my mom who had dementia. We also had issues with some of them not coming on time or canceling at the last minute, which was very stressful for my brother who is the primary caregiver and who would have to rearrange his own appointments if the assistant was late or didn't show up.
    - Sue J.
  • I learned from my health insurer, a major company, that co-pays would be charged if I went to a regular doctor or the provider for follow-up care, but if I had a visiting nurse required by the doctor, they would pay 100%. They covered Medstar.
    In my initial call, Oletha at Medstar told me that she could find out if they had availability for the changing of a wound dressing that I would be requiring in about ten days after my procedure (in a spot on my back I cannot reach). She promptly determined they did have availability, so Oletha explained that I needed to have my doctor's office call her and fax her the instructions for what was needed, and the day she received it she would obtain the required pre-certification from my insurance company. Then, she said, the Monday before my procedure was scheduled, the nurse would call me and would arrange to come twice a day to my home to change the dressing.
    In fact, my doctor did their job and faxed through their instruction to Oletha on September 18. Because I was very busy with my job and was out of town part of the time, I did not check to be sure that Medstar did their part, but was pretty sure they would, given Oletha's clarity, friendliness, and assurance, and also because I figured they would want my business. Additionally, they advertise themselves as a and quot;trusted partner in providing care,and quot; and I figured that was the crux of the matter.
    On the Sunday before the procedure, a person with limited English called me and said they were from Medstar and saw that I was on the schedule for the next day, but did not know why. She told me that no insurance company would pay for twice a day care (despite the fact my insurance said they would) and that a nurse would come the next day to and quot;make an evaluation about whether care was required.and quot; She said that I would have to pay because she did not have any record of precertification or any calls from me. I told her that was Medstar's job (the insurance company does not allow this from a patient) and that I should leave a message requesting that Medstar call the next day. She said she could not call herself because she only worked on the weekend.
    The next day, two days before the procedure was scheduled, I called my insurance company rather than Medstar since I figured they would help me. They promised to call Medstar and call me back but they did not. Due to work obligations I was not able to call again until the next morning, now the day before the procedure. Since I only now had a few hours to cancel the procedure (which requires a 6-week wait for scheduling), I called Medstar very early in the morning and left a message. Medstar called me when they opened and said in response to my dilemma that I should call my insurance company and that they had no way of knowing if an authorization had been received and that probably my insurance company had not sent it because and quot;they are very backed up.and quot; I was angry at this irresponsible response and I asked this person -- I believe it was Mrs. Robinson, although it might have been another employee who referred me eventually to Mrs. Robinson -- to take responsibility for finding out what had happened and to get back to me immediately and I asked her for the date that the request for the certification/authorization had been faxed through to my insurance company. She was unable to provide that, and consequently Mrs. Robinson eventually told me they had no precertification/authorization. I called my insurance company and found out that they had never received a fax or phoned request from Medstar. Since I needed to go to work and did not want to pay a penalty for a late cancellation, I called my doctor and rescheduled for late October. I called Medstar to officially cancel and Taisha Boynes in response cancelled my initial request for a nurse. Several hours later I received a call from someone at Medstar asking me to and quot;reconsider,and quot; and apologized for and quot;not having a nurse come out earlier.and quot; Even at this point, they had not identified what link in the chain (insurance authorization) had broken down. She left a message asking me to call back. I figured I had already wasted enough time with them, had been forced to cancel my appointment, and would find another way of obtaining reliable care at the time of my rescheduled appointment. I am going into this amount of detail to warn others about Medstar Home Health Nursing, since they do not fulfill what they say they will do. This has nothing to do with Medstar hospitals, etc., with which I have no complaint. If Medstar has any proof that they faxed through the request to my insurance company (a dated receipt of some kind) I would change my view. However, they appeared to acknowledge that the request had never been made.
    - Barbara E.
  • I used them for three years and they're wonderful. They're located in a pretty remote area and they always show up. They were great and provided a great job. They weren't lazy and they got all wise. They're not cheap but they're well worthy. This is a really, really great organization.
    - Leslie H.
  • Unfortunately, one of their caregivers stole $600 from my Mother's checking account. Griswold claimed they let that person go, however, my Mother was not reimbursed by the agency and actually was required to pay for the services of said caregiver.
    - David R.
  • The nurses, OTs, and PTs were all wonderful. They were personable, punctual and happy to answer questions and address concerns brought up by the my parents or me and my brothers.
    I would have given Lighthouse an "A" rating except that our experiences with their personal care assistants has not been very good overall.  There seems to be an incredibly high turnover rate, so we never could keep the same person for more than a couple of weeks. My mother has dementia and it's very stressful for her to keep having to adjust to a new person helping her bath. We had one or two assistants who were great, but others were terrible: they didn't seem to know how to use any household appliances like dishwashers or washing machines, and they would call an hour after their scheduled time to say they couldn't make it that day.
    My parents do not want to use Lighthouse again for personal care services, although they are willing to use them again for therapy or nursing.
    - Sue J.
  • That woman was fabulous, my mother is crazy about her. I've never met her but my mother is very picky and we hired her because my father is in Florida and I told my mother she is free so of course my mother was very happy to have her sit with her. Then my father came home and told my mother that she wasn't free so of course now she wants her to work but she does, my mother loves everything that she does and she even tricks her into doing things, I mean done tricks my mother had done like doing things. She said she worked so hard for me today, she asked me to help her cut then tie it up, and she said I couldn't say no, and she said she felt so much better. She's a very smart lady, she tricks my mother and I like it. As long as my mother is happy, I don't have nothing bad to say about her. She's not that easy.
    - Lynn J.
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In Home Help Services in Baltimore

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  • 2nd Family

    6200 Georgetown Blvd Suite E
    Eldersburg, MD