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Furniture Store reviews in Baltimore

Real People ~ Real Reviews ~ Real Results

  • 11/11/16 Placed order with Lucas for a Sedona sectional (item #860-YNG-22 and #860-YNG-71). Asked for fabric swatch to be mailed to me. Paid 50% of total cost. Told it would be 8-10 weeks. (8 weeks = 1/6/17; 10 weeks = 1/20/17) 12/18/16 – 5 weeks after order placed Called and paid remaining 50%. Asked for update. Woman I spoke with said she would check and I would be updated the next day. Also asked for swatch to be sent, as I never received one. 12/19/16 Received call and was told that the couch was still in production, should be done in the 8-10 weeks time frame. Around 12/27/16 – about 6.5 weeks after order placed Called and spoke with Lucas, who said they were expecting a shipment from Younger next week, and he would send an email after calling them to see if my couch was part of the shipment. I never received an email. 1/3/17 – about 7.5 weeks after order placed Called and spoke with Kimberly, who told me it had only been six weeks since I placed the order. This is quite confusing to me, and I now wonder if the order was actually placed in mid-November. 1/6/17 – 8 weeks after order placed Physically go to store to inquire about progress of my order. Spoke again with Kimberly, who reiterates it’s only been 6 weeks. I offer to pull up the calendar on my phone so we can count the weeks since I placed the order. She then states, “Weekends don’t count because they don’t work weekends.” She also said the manufacturer had updated them that day, and the couch would be sent the following week. The only conclusion I have made from her statement is the furniture industry has redefined “week” to be seven non-consecutive days, excluding weekends and holidays. If this is the case, it would be helpful to tell customers this definition so they don’t estimate delivery dates based on the more common definition of “week” meaning seven days in a row. 1/18/17 – 9.5 weeks after order placed Called the store and spoke with Lucas, who said the couch was shipped 1/9/17, but the delivery company “is experiencing some delays” and he could not tell me when it would arrive. I know North Carolina had some snow last week, and as I lived in Raleigh for ten years prior to moving to Baltimore, I understand that snow shuts down the state for absurd periods of time. However, not having any idea where something is seems irresponsible at best. 1/21/17 – 10 weeks after order placed I called the store and spoke with Ryan, who said the couch was expected to ship 1/9, but there are no notes from Lucas about any shipping delays, and I have to wait to speak with someone from the main office on Monday. After consideration, review the company on Yelp, as this is now simply ridiculous. 1/22/17 As soon as the store opens at 10am, I receive a call telling me that the couch should be here this week, and that it will be brought directly to my home. 1/23/17 Receive a phone call to schedule delivery for the next day, which does not work for me. Set delivery time for Wednesday the 25th. 1/25/17 Couch delivered at the correct time and in perfect condition. Delivery people were great.
    - Kathleen R.
  • I don't usually write reviews but I am making an exception this time because my husband and I were so thoroughly pleased with the customer service we received recently when we purchased a leather reclining sofa and matching chair for our family room. 

    The salespeople at the Columbia location were so helpful to me in making my final decision.  They explained all of the different features of the different models and I am so happy with my final purchase.

    We looked around at all of the local furniture stores but none of them had the selection that Sofas Etc did. We will definitely return to Sofas Etc in the future!

    - Cynthia M.
  • I would caution anyone to think twice before purchasing furniture from
    this store, because if there is any problem with it they won't take it
    back.  I bought a dresser for my daughter's room that was still in the
    packaging, and when we got it home and took the packaging off, there was
    already a major damage to the paint finish on one corner.  I let that
    slide, but after putting the dresser in my daughter's room, we found
    that it unleashed a terrible chemical smell that did not abate for
    months.  After not being able to use the room for two months, and some
    internet research which revealed that other furniture from this brand
    has been known to cause formaldehyde poisoning, we finally called the
    store to explain the situation and ask to return it for a refund. We
    would not expose our daughter to such unhealthy fumes in her bedroom.
    They were extremely slow about getting back to us, and eventually told
    us they would not accept returns on any furniture--ALL furniture sales
    are final, regardless of the problem or if the store is at fault for the
    problem--they don't care and just pass the buck to the customer.  
    On a side note, it was practically impossible getting a hold of anyone at
    this store for the whole month of September this year.  They were closed
    practically every day for one Jewish holiday after another.
    - AKIF K.
  • They had the furniture I wanted. They have a nice store, and I had already picked out the furniture that I wanted. The prices were within range of other places, and they are close to where I live, so delivery and set up was only $150 which is very good. I had already selected the furniture before I got there.
    - Sheryl T.
  • After many weeks awaiting an estimate, we were initially told by one company that our design for our kitchen was impossible. Happily, two Angie's-List providers stepped up to the bat and made it happen. (The actual reconstruction by another company is covered in a separate review: this review covers only the cabinetry.)
    During the initial phases of the cabinets' construction, Dixon Woodworks was sub-contracting for someone else. However, after the project was completed, we had additional requests and thoughts that we wanted to implement, and by then, Dixon Woodworks had ended their  subcontracting relationship and we hired Dixon Woodworks directly to do some additional work (including a microwave cabinet, counter trim, and many small but important finishing touches). Note that in terms of the hands-on aspects, Dixon Woodworks did ALL of the actual construction of the cabinets.
    There doesn't seem to be any way to add before-and-after photographs, which is a shame. A picture is worth 1000 words ...
    - Robert A.
  • The end result was excellent, but the speed bumps along the way were largely due to a lack of responsiveness or communication. The design somehow included such oddities as a floating microwave and frosted glass in a display cabinet, a missing toe-kick in front of the sink, and an implementation of the penultimate, rather than the final, design . However, the subcontractor and Kent Cabinetry both worked to bring the final project to a successful end.
    - Robert A.
  • Customer service is poor, no one should ever purchase anything from them, anyone can put out money and purchase things. When it came out to be delivered, there was something in the material in the table that should not have been there. I tried to point this out to them and have someone come out to fix it, since I had it under warranty for them to fix it, but they would not. They told me to take a picture of it, but the problem was not something that you can see in a picture. They have an issue on properly training their customer service.
    - Pamela R.
  • We purchased a loveseat and sofa at the store. The salesperson was very helpful, understood what we were looking for, and directed us to the furniture we eventually purchased. There was no pressure to buy. The furniture itself was on sale at a very good price, especially given that it was a custom order (not in-stock or floor model).
    The delivery was scheduled at our convenience (took about 4 weeks to get the order itself) and was delivered on time and very professionally.
    I am very satisfied with the experience and would definitely keep them in mind for future purchases.
    We had visited an number of other furniture stores before arriving at Gardiner's. At the other stores we had a far less satisfactory experience than at the Gardiner's store.
    A couple of other thoughts: They do encourage the furniture protection plan which is an extra cost. The delivery window is 4 hours -- it would be nice if they could tighten that up a little.
    - Susan Z.
  • I went into the storee two weeks after I received the sofa because the cushions were sliding off. They gave me a number to call, and I can't get them to work with me. The first technician said he agreed and that I needed new cushions and that he would let them know, he took pictures and everything. I then received a letter stating that nothing was wrong. When I called they sent another technician out who also agreed that it needed replaced. Since then I haven't been able to get through to talk to them, and no one will return my call.
    - Ann M.
    - Michael M.
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Furniture Stores in Baltimore

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