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"Etiquette and tipping experts agree that tipping a contractor and his employees isn't expected because contractors offer to do a job for you at a specific price. Any extra money they would want would be built into their bid. Also, it's a business relationship rather than one where they are performing a personal service for you like a waiter or a maid. But if the employees do extra jobs around the house, then experts say it is appropriate to tip a cash amount equivalent to the task; "tip gifts" such as cookies and drinks can count. "The key to tipping is whether or not it was outside the scope of what was normally expected," says Mark Brenner, author of "Tipping for Success!"
My opinion is that a little bit of courtesy (snacks, drinks, expression of appreciation etc.) goes a long way and upon completion of their work you feel compelled by a job well done to offer a little extra in the form of a tip - go for it, but do not feel obligated.
I get so many calls from customers that were talked into a "cheaper" way to do something only to find the work very sub-par. The sad part is they are out the money they spent in the first place along with the additional amount I have to charge just to undo what the first contractor did before I can do it right. This floor could end up costing you double what it should if it's not done right.
Todd's Home Services
Flooring reviews in Baltimore
When he and his helper came on a Friday, I asked them if they were going to work on Saturday. He said that they were going to try to finish the floor in one day. They worked all day and finished in the late afternoon. They said it couldn't be walked on until the following morning, and took several days to cure completely, which I know was the case from previous experience. I looked at the bathroom from the door but did not go inside.
As they were getting ready to pack up and leave, I noticed a 12 foot scratch on the original 115 year old parquet floor where they had moved their equipment from the front of the dining area to the mats that I had put out at the back door to the courtyard. I quickly pointed it out to them. At first they denied it could have happened, then the helper tried to put some oil on it. I stopped him and said that it would have to be treated by a professional. The owner said that they had a professional wood floor refinisher and would send him out to correct it. Then I saw that they had not cleaned up the spots they left on the dark green deck floor and stairs and I asked them to clean it up before they left. He said, "Well, I'm not going to scrub it!" and took the hose and washed it. That didn't work and I haven't been able to clean it. I am going to have to have it refinished.
The next morning I went into the bathroom and found that the grout was uneven, ranging from black to light grey, there were lumps of dried grout on the surface of the tile at the back of the bathroom and there was grout powder all over my feet from the surface of the floor. The
.From then on, I called, emailed and texted him asking him to come out and fix the problems. On only one occasion did he answer and tell me that he could come out and redo the grout, but I would have to pay him to do so. He also emailed me that he had talked to his refinisher and that he would call to make an appointment to come out. He didn't call, so I called him and made an appointment. He was supposed to come out last Friday evening, but didn't show up. All other attempts to communicate have gone unanswered.
I spoke to the technical support people at Custom Building Products. They told me that the problem was efflorescence and there were several things that could cause blotchy grout color: too much water added in mixing the grout, improper cleaning by wiping too soon and with too much water, improper mixing of the grout by not using the right amount of water, adding water after the first mixing (rehydrating), inadequate cleaning of the sponges. The installer insisted that he had followed proper procedure, but when I looked at the instructions, I saw that he was required to wait 2 hours to wipe the haze off the tile and seal after 3 days. I know he didn't wait 2 hours because he was working full time and was eager to finish and, needless to say, the grout was not sealed.
I researched what could be done to correct the grout color and found that, if the grout is not sealed, you can return the grout back to near it's original color through the use of a "grout stain", which is available from the manufacturer. As a matter of fact, Custom makes a grout product that guarantees even color. It is more expensive, but he didn't pay for the grout, I did. This is good information for anyone who wants to avoid this problem.
I explained this in detail because I feel that a company with the reviews I saw on Angie's List should maintain their reputation and correct an unacceptable outcome such as this. I am referring the problem to Angie's list complaint department in the hopes that they can accomplish what I have been unable to.
Flooring Contractors in Baltimore
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- Flooring ContractorsCommando ConstructionMember Price$2499 $2499VIEW
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