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One thing that I was really impressed with early on in the project: we hit a snag with our recessed lights which I discussed with
This was a great experience and my husband and I absolutely love our new space. I would use
We were hoping to get excellent quality work for paying a bit more. In the end, I would rate very good, but not excellent.
The work was scheduled 3 weeks in advance of start date, and duration without handywork to last 3.5 days. The handywork involved about 1.5 extra days worth of work, and the job took 7 days, plus having to call them back. The quality was mixed, with most of it very good, but the trimwork wasn't. Because of that issue, we called the company back to fix it and they were very responsive. Also, after the job was considered complete, a neighbor who does his own handiwork noticed the closet maid shelving was installed upside down, so he corrected this for us. And the handiman who painted the inside of a closet didn't clean up after himself and splattered the floor with paint. The billing for the Time and Labor Handiman portion was inaccurately charged and we had to ask HOP to correct which they did to our satisfaction. At no time did we see anyone working past 3:30PM as we have with other companies' we've hired from Angies list, which shows me there is a less than strong effort to meet schedules.
In the company I work for, one gets a raise for performance, and if you don't perform, you don't get one. So I have high standards.
Overall, the work was done to our satisfaction but involved inconvenience to us and aggravation for having to complain. HOP has other a number of worker teams, and I must've been sent the B team since the ratings are so good elsewhere on the site.
Once we finalized all of the additional details,
Our experience with AES was absolutely perfect, and we plan on using them again in the future for any other large scale projects that we may have.
Of note, if you are not financially prepared to pay the entire amount upon completion of the job, AES works with a lender that offers 12-months same as cash as a financing option. This was extremely helpful for my wife and I as we have two children and a single income.
The provider came by my home as scheduled and provided a detailed explanation of what the work entailed. After that initial meeting, it was extremely difficult to get a prompt response from him. There were too many instances when he promised to call and did not. I had to move on.
As with the previous job,
As before, the crew was professional, sober, smart, and skilled in their trades.
As I mentioned in my opening comments, I believe some scheduling hiccups may have plagued Machiolis recently, and earned a couple of Angie's List 'dings'. That's regrettable for a firm as excellent as the one
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