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Dry Cleaning reviews in Baltimore

Real People ~ Real Reviews ~ Real Results

  • Glyndon did an excellent of cleaning my coat. Their pressing of it was far superior to the cleaners I previously used. They picked up the coat on a Monday and returned on Thursday of the same week Can't ask for better service than that ! The estimate on the phone for cost was $18 to $30. I previously was paying $40 +
    - Jeannie H.
  • It was about two years ago we were there.  We use to get our clothes done there.  We went to pick our clothes up and one of our items of clothing was missing.  I'm sorry, no clothes were there, they were sent home with the wrong person.  They had to get the customer and bring the clothes back in and when they finally gave us our clothes back one of my dresses was missing and I never got it back.  There was no recourse.  I can't remember what they said but we've never used them since.  It was a nice dress, such a nice dress.  I would tell others that they have poor customer service.  The pricing was good.
    - Camille S.
  • I was very happy with the work. From the customer service to the scheduling, they did an awesome job.

    They even provided nice laundry bags.  All I had to do was put my clothes in the drawers when they arrived.

    - Alice B.
  • The manager answered all of my questions promptly.  When I was ready to get the rugs cleaned they let me know which day of the week they were in our area and what I needed to do with the rugs for pickup.  The pickup/delivery man was nice.  The rugs were returned a week later, very clean and fresh.  It was all very easy and the price per square foot seemed reasonable.  I would use them again.
    - Joy H.
  • When I arrived there were a half dozen people in line and I think I waited only 5 minutes - not long enough to take note. The first thing they do is ask for your phone number and since I was a new customer, they set me up in their system. They took my garments, asked if I wanted my slacks creased, and gave me my receipt. They were ready the next business day after 5 PM, as promised, and for $1.99 per garment...what a bargain! The place is huge, but really organized and efficient. My slacks were perfectly cleaned and pressed. On those occasions when I need a dry cleaner, I'll go to ZIPS.
    - Janet S.
  • The ladies came and did a pretty good job until something weird happened. It seems my gold band with a etched pattern on the top fell down the sink. My brother who is a plumber and lives behind me came to retrieve. Funny enough he could not find it but suddenly one of the ladies did.
    After they left my brother informed me that there was no way the ring could have fell down the sink as the stop is actually screwed into the bottom of the sink and the head of the ring is too large to fit.
    - simone m.
  • Dropped off 6 articles of clothing for dry cleaning (1 shirt for press and starch). Everything came back on time, when they said it would be ready. Service was friendly. I dropped a similar batch of clothing at another Catonsville dry cleaner (decided to test them side by side to see which I would use going forward). The other dry cleaner only accepted cash and both times I went the person that waited on me was talking on a cell phone. Although the other dry cleaner would be rated and quot;good,and quot; the necessity of taking a credit card (I rarely carry cash) and the personal service at this location made it the winner.
    - Tod C.
  • They are quick and efficient, and certainly have the best prices in town. They were even ready an hour early with my cleaning. The line can get long, but they move through it quickly. They've never lost an item of mine.
    - Jennifer M.
  • Very professional and nice on the phone, still waiting for comforter and dress to come back but stated might take a couple weeks.  They picked up my items for free and will also drop off.
    - Jessica W.
  • Signup and service initiation via web was easy. Welcome package and instructions thorough and easy to understand. Little touches - like a roll of red tape to mark stains that need special attention - demonstrate the care and thought that SS has put into their service model. Small amount of misunderstanding on my part about how to initiate credit card charging. Proactive handling of weather related delays / changes in delivery days. Very pleased.
    - Dennis C.
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Dry Cleaners in Baltimore

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