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We were hoping to get excellent quality work for paying a bit more. In the end, I would rate very good, but not excellent.
The work was scheduled 3 weeks in advance of start date, and duration without handywork to last 3.5 days. The handywork involved about 1.5 extra days worth of work, and the job took 7 days, plus having to call them back. The quality was mixed, with most of it very good, but the trimwork wasn't. Because of that issue, we called the company back to fix it and they were very responsive. Also, after the job was considered complete, a neighbor who does his own handiwork noticed the closet maid shelving was installed upside down, so he corrected this for us. And the handiman who painted the inside of a closet didn't clean up after himself and splattered the floor with paint. The billing for the Time and Labor Handiman portion was inaccurately charged and we had to ask HOP to correct which they did to our satisfaction. At no time did we see anyone working past 3:30PM as we have with other companies' we've hired from Angies list, which shows me there is a less than strong effort to meet schedules.
In the company I work for, one gets a raise for performance, and if you don't perform, you don't get one. So I have high standards.
Overall, the work was done to our satisfaction but involved inconvenience to us and aggravation for having to complain. HOP has other a number of worker teams, and I must've been sent the B team since the ratings are so good elsewhere on the site.
First, you know that you will be treated promptly with the utmost courtesy. Customer service is crucial to
In addition to customer service,
I love my new kitchen! It's better than what I imagined.
I enjoyed their professionalism and very good work ethic. Through out the whole time they were keep working and did not slow down a bit and they are very good at what they are doing.
I strongly recommend them.
The total dollar amount above includes all materials.
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