Dear Angie: How much can I expect to pay to have my wood fireplace converted to gas? Our house is about 30 years old. The bottom of the fireplace looks like it's easily accessed through the basement. The conversion would involve running 30 to 50 feet of gas line. — Thomas M., Cincinnati, Ohio
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Chimney Sweeping reviews in Baltimore
The same technician returned with another guy a few days later to do the work. I sat down in my dining room while the workers were up on my third floor getting roof access, which happens through a skylight/hatch on the third floor. Suddenly, I heard a terrible crash. I ran up to the third floor and found that the ladder they were using had fallen, along with the worker. I was so worried that he was hurt that I didn't pay much attention to the actual scene of the accident. The technician sheepishly told me that he was fine, just startled because of the fall. He also said that he had fallen because he was trying to reposition the ladder while hopping on it rather than climbing down to move it. He took full responsibility.
At that point, I noticed that the falling ladder had hit the drywall, leaving a hole right through it and causing some other damage. I also noticed that a piece of art I had hanging had fallen, but in the confusion I didn't pay much attention to it.
The workers finished the job, took $100 off the bill to cover the drywall repair, and left.
After they left, I noticed that the piece of art that had fallen was actually significantly damaged and completely ruined. I called the office and presented my case, suggesting that they reimburse me the $150 the art had cost me the previous year. I showed them the artist's website with similar pieces. They agreed and said the check would be mailed in a couple of weeks.
A couple of weeks came and went and I got back in touch. They said the check was still on the way and to look for it in a couple more weeks because it still needed to be processed. Once again, it never came. My further attempts to get in touch with the company went unanswered. The check has not come as of this writing, ten weeks after the accident.
I had been waiting for the check to arrive and the incident to be settled before I reviewed this company on Angie's List. If they had compensated me for their negligence, I wouldn't have mentioned the situation at all, as it didn't have anything to do with the actual repair work. I didn't have a problem with that . . . the quality seemed neither exceptional nor terrible, and I would have given them a B all the way down the line.
But I am upset at the way my legitimate request for compensation has been handled. I gave them plenty of time and opportunity to make things right, and I have been ignored. In my last communication, I even mentioned that I was going to include the situation in this review and still didn't hear back. I feel like this is an illustration of the company's character and ethics--from the technician's original recklessness to the lack of responsibility taken for it.
I do not recommend this company and feel they should be avoided by anyone looking for a good business relationship.
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