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Water Heater Repair And Installation reviews in Austin

Real People ~ Real Reviews ~ Real Results

  • Provider name locked. was very professional and he did a lot of work in a short amount of time. The water heater looks good.

    The original appointment was between 8-10 am. Provider name locked. got here at 11:30 am.
    - Dave H.
  • It went very well. He got stuck in traffic but arrived well within the window I was quoted and kept me updated on his ETA. He was polite and professional and cleaned up the mess made by getting to the water heater (it's in our attic and always causes blown insulation to fall into the house). 
    - Daniel O.
  • Water heater flush went fine...this was a few months ago. Because I liked Provider name locked. , I asked him a few questions about a future plumbing excavation for a small granny flat and he gave me a general idea per fitting.
    Forward a few months later...I set up an appt Thurs am and ask for Provider name locked. to be the one I deal with. He called that am to tell me he'd overslept, traffic would cause him to be quite delayed. We ended up talking about what I was looking for (including a question that would require him to be on site to answer). He told me he'd get back to me, however, I didn't hear anything. I got an email message, however, saying that I cancelled the appt.
    I called this afternoon (Mon) and reached him directly. He remembered me after a few details and then said that his boss said they were too busy to take on any jobs. I asked "For how long...a year?" He had no answer but offered nothing, eg. "Let me check back with Provider name locked. and I'll let you know".
    I try to be fair in reviewing any company, however lack of follow up, apology or interest in me as a future customer Provider name locked. me to give this company a very sub par review and to not consider using them for a job worth several thousand $.
    - Paddy T.
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Water Heater Installers in Austin

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