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Our communication started off well and she emphasized her desire to find a good fit for me. As our communication continued, though, her "process" became less focused on finding a good fit. She waived the orientation fee, but also chose to eliminate the assessment part. She then canceled a same-day appointment 4 hours prior to the scheduled time, and reneged on a tentative appointment one day after offering the time slot. When I emailed that the tutoring project is "on hold", her reply was very snippy, saying it was unfortunate another route was chosen and that she'd spent a lot of time reviewing 3 resumes. She then sent an invoice for the "placement fee" of $150. It remains unpaid because a "placement" did not take place. I never met this lady in person, but the so-called "service-oriented" process became a fiasco, and I question her professionalism. Before this experience and after, I have still never heard of another tutor placement agency.- LISA R.