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Pediatric reviews in Austin

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  • I honestly cannot say enough good things about this practice.  When I call their office I get a real person on the phone!!  I don't have to punch 3, then punch 1, then wait - I actually get a real person.  Sure, they put me on hold sometimes, but I much prefer that instead of the "voice jail" so many doctor's offices are using these days.   The office staff, the nursing staff and the two full-time pediatricians are great.  We have never waited more than a few minutes for our appointments and the visits are prompt and easy.  The only reason I rated them a "B" when it comes to billing is because sometimes I arrive for my appointments and they inform me I have a small account balance but I've never gotten a bill... Apparently they don't send out a bill if it's less than ~ $5.   Whatever the reason, I think that's a bit strange and I've mentioned it to the office manager but that's the way they do it.    I have also been able to call their office several times and speak to a nurse and get some questions/concerns answered without needing an office visit.  Their nursing staff calls back promptly and sometimes I'm even able to speak right to them when I call.  This is very helpful!!  I highly recommend this practice and both the pediatricians (Dr. Provider name locked. and Dr. Provider name locked. Bell) are wonderful.  
    - Caroline W.
  • He takes his time with us. He is knowledgeable and friendly. He talks with the kids and asks them questions when needed.
    - Erik H.
  • Dr. Provider name locked. is fantastic.  She puts my little girl at ease immediately.  She's young, sweet, and pretty (trust me, those things may seem silly or even insulting to mention, but for my Provider name locked. , it really helps.  She's very gentle and seems to genuinely adore children and to see their beauty even when they are snotty, coughy, etc. 
    most importantly, she seems to be an excellent, competent, and very intelligent and talented doctor.  She's very thorough and listens carefully to what the parent has to say.  She asks the children relevant questions too, so she engages them when appropriate.
    Both nurse-practicioners that we've seen have been top-notch as well.
    I like most of the nurses, however there is one or two that just don't do a very good job when it comes to giving shots to a very nervous kid.  Now, my kid is on the extreme end of the spectrum when it comes to freaking out about shots, and very few people have dealt with it very well (myself included), so I'm reluctant to knock them on this.  I do suggest that, if you have a child like mine, you ask if they can maybe schedule a nurse whom they know is more comfortable with squirming, hysterical kids. 
    I love the office decor, it's very unique, and they have been amazingly punctual.  I'm the one who is sometimes running late and they've always worked with me.
    - Marisa M.
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Pediatricians in Austin

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