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Optometry reviews in Austin

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  • My family and I have been customers of Provider name locked. for about 15 years. We have been extremely happy with the services of the optometrist there, Provider name locked. Weaver.
    HOWEVER, BEWARE THE OPTICIANS! I purchased a pair of frames and lenses in Feb. 2015. At the time of the purchase I reminded the optician that I am extremely sensitive to chromatic aberration. She insisted the Verilux high index plastic would work well for me. The glasses were terrible! The world looked like a Provider name locked. poster.  I brought them back and she persuaded me to try them for a few weeks because I just "needed to get used to them".  I did not get used to them and in the interim I had to bring them back repeatedly for frame adjustments which they were never able to get right.  I also did some research and discovered that high index plastic has one of the highest rates of chromatic aberration problems.  After 3 weeks I went back and told them I could not live with these glasses.  They informed me of their "no refund policy" and offered to make new lenses out of regular plastic but admitted that the lenses I had bought were inappropriate for regular plastic lenses.   I returned the glasses and they refused to give me either a refund or a credit. It was $834.00 big mistake. I warn you against buying eyeglasses there.

    - Nina B.
  • I had always worn contacts, but was getting to the point in life where they weren't working as well as they used to. I'm near-sighted and don't need any correction for reading or working on a computer. I went in for a visit and the doctor offered to let me try some different types of contacts to see if I could keep wearing them. I agreed. We tried three different methods over the next three weeks but none of them worked. On the last attempt, I went to check out and the person that checked me out, which I assumed was the office manager from just observing while I waited on my appointments, charged me for the sample contacts the doctor had just given me. I pointed it out, saying this was a trial that we weren't sure would work, and I had my doubts it would. This was one pair of contacts, not like a 3 months supply. I also mentioned that I had not been charged for samples in the previous visits. She rudely informed me that this was a new policy. I asked her what happened if these didn't work, would I get a refund. She said there would be no refund or credit to my account if they didn't work. I politely informed her that I would not be taking the contacts with me and to give me a total due without the contacts. She seemed a bit surprised, but gave me a total. I paid it. She then asked if I needed to schedule a follow up visit and I said no, neither myself or any of my family members would be back and I left. I also sent a letter to the company explaining why I wouldn't be back. 
    Truthfully, I wasn't satisfied before that incident; When I started visiting this company, I was actually seeing Provider name locked. . But in the last few years, I had not seen him at all. And it was always someone different. Some were good, some not so good. It seemed to be a revolving door of doctors and staff. While they generally performed good work, my disappointment with the attempt to keep me in contacts (I felt it went on too long and was obvious contacts no longer worked for me, even though I really wanted to keep wearing them), the doctor of the week visits, and the rude office staff pushed me over the Provider name locked. and I moved to another doctor. Hopefully things have improved, but not being able to see any of the McCormicks (who are excellent doctors) will keep me away.
    - Robert H.
  • I plan on using him again.  I really liked his manner and his thoroughness.  In part of the same building, a man has a business where he sells the frames and lenses and I really liked that because that was very convenient.  He was very good too.  The office is nice, neat, clean, and everybody’s friendly.  I didn’t have to wait long for an appointment.
    - Janice G.
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Optometrists in Austin

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