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Moving reviews in Austin

  • F
    SML - Simple Moving Labor
    This company should not be in business! Penske Trucks NO longer refers them due to all the complaints which is how we heard of them and wish Penske never referred them! Fortunately for future victims Penske will not be mentioning SML! They have crews that are NOT skilled for this profession and line of work. Basically they can lift furniture is about it! They do not cover or wrap your furnishings properly, they do not know how to properly load a truck to utilize space and keep items from shifting. They will damage your walls in your home and your furnishings will be damaged. There is a protocol to follow and they will tell you everything you want to hear and when the men show up it is NOT this way. They basically carry it out onto the truck and put a provided blanket cover over it leaving much of the furniture exposed to being damaged. They tell you they pay and process damage claims and ONLY follow up with a letter acknowledging your claim and after you send the information which is pages of work and photos they NEVER call you back! You NEVER hear from them again! They also charge your credit card whatever amount of hours they want as they never contact you to confirm or discuss the hours or the billing, nothing, they just charge your credit card! Horrible and dishonest!!!
    - Warren C.
  • F
    Bellhops
    I have moved all my life. I have personally used several different movers in the Austin area. This move was by far the worst I have ever experienced. Items that were packed in paper and boxes were broken. The movers initially refused to move some items until I called the office. The movers were chatting and making inappropriate comments within earshot if myself. Boxes that were clearly marked and verbally expressed where to go were not put in the appropriate place. Many boxes were stacked upside down. They went overtime on the estimate. They also broke a lamp and a piano. I am just blown away with the reviews I saw prior to hiring because my experience was far different. I would never recommend or use their services again.
    - Ryan S.
  • A
    Element Moving & Storage
    Not only is Element Moving a premier company, but they listened to our needs, arrived on time, made helpful suggestions and then moved us professionally, with no breakage, wrapping done well and a professional attitude throughout. Cannot say enough. Recommend them to our friends and are thanked for the recommendation. Element Moving is an outstanding firm...honest, friendly, affordable!
    - Alice A.
  • A
    Olympia Moving & Storage
    Olympia Moving and Storage's staff are all very professional and reliable. Their staff work hard and will do what it takes to get the job done. We had to give them a short notice to schedule our move and Olympia Moving and Storage made it work and had their staff there on time. I would definitely recommend this moving company to anyone looking to move or relocate. Just an awesome crew of movers!
    - Norm A.
  • F
    Almighty Movers
    On August 10, I made the move from Austin to SA. I have used movers plenty of times, whether cross country or down the street and have never been disappointed in moving company until now. My husband called the agency and told them the exact addresses for the move, explained the stair situation at the second unit, and that we had a 1 bedroom apartment with about 800 sq ft. At this point, they gave us a price quote and an estimated time of 3 pm. This all seemed reasonable and we ahead and booked. Let me start by saying, I understand with moving things happen and things may not run on time, however being 3 hours late is completely unacceptable. They had every excuse in the book; at first, they claimed we had a lot of stuff but again, we explained that in the original quote, they said they hit traffic but we made that drive ourself and it was fine. We even had a text exchange saying the guys were on their way when they haven't even left the apartment yet. The fact of the matter is, we were GUARANTEED everything would be done by 3 PM by an employee and 3 hours late is unacceptable. What was even more disappointing, as we saw the movers unload everything they didn't even take the time to disassemble any of our furniture. They moved the dresser drawers full of clothing so we were wondering what the heck they were doing for the 3 extra hours if the move was half-assed? We turn on our TV and it was broken and to this day we have not received reimbursement or offer to repair. I had an email from a representative on Aug 28 that stated she would contact us with a remedy and I have not heard back since....today is Oct 7. My final point of frustration is we went back to our Austin apartment to clean and they left behind so much stuff that now I am really questioning how the heck they managed time. My assumption is they ran out of space in the truck since they failed to disassemble anything, but who really knows at this point. We ended up having to pay out of pocket to rent a truck to remove the remaining items in a hurry. Very unprofessional and most stressful move ever!
    - Elizabeth K.
  • A
    Square Cow Moovers
    Moving is always stressful for everyone but the folks at Square Cow did an amazing job from start to finish. We wanted a quality mover who was going to do things right and in a timely manner and they delivered. From the call center, to the estimate and the moving crew. We were so impressed with how hard the crew worked especially in the Austin summer heat. The crew wasn���t afraid to ask questions on where to put packages and were really polite. Thank you Square Cow for making a stressful day an easy one. We will definitely use them for any future moves we do.
    - Matthew S.
  • A
    Square Cow Moovers
    We hired Square Cow last summer for both moving and storage while we were in transition from one house to another. Our whole experience with Square Cow was excellent from start to finish. All of the movers who arrived were courteous, responsible and arrived on time with their shirts tucked in and ready to work. When moving in to our new house, they placed everything exactly were we needed it to go, even if it meant rearranging it! We could not have asked for a better team and were extremely happy with our whole experience!
    - Amy A.
  • B
    Element Moving & Storage
    As with any move project there was a lot of back-and-forth communication. They were very patient and accommodating with my changing schedule and needs. The main manager was very helpful and came by the house and did a brief inventory to confirm if the bid was accurate. The crew are moving day were a group of very interesting young men who got the job done. Although one of them was assigned as being the foreman, I had wish the main manager would have stayed throughout the move process. Overall I believe this moving company is new to the Austin area but not new to Dallas. I hope they have an opportunity to see some growth. I am still waiting on a copy of my credit card receipt from the company. I hope their credit card machine works better in the future.
    - Kati K.
  • B
    Einstein Moving Company
    They were very responsive and return my calls even though they were booked for the time period that I needed them. By contacting them at the last minute like a week before was not good planning on my part. I do believe I would have use them as my moving company had they had availability.
    - Kati K.
  • A
    Covered Wagon Moving
    We used Covered Wagon for 3 moves in the 3 weeks to various locations. Some with 3rd floor moving. All went well. If you email Chad he responds timely and if they are running behind due to a previous move trying to provide excellent customer service to another customer they keep in communication of their status the day of the move. Excellent.
    - M H.
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Moving Companies in Austin

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