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Remodeling reviews in Austin

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  • Provider name locked. is the MOST professional and helpful remodeling expert I have ever encountered.   He was willing to come to my house on a Saturday to give consultation and estimates for work in my kitchen and master bath.     He arrived promptly and gave excellent advice, including convincing me that remodeling was not the solution for my situation!!   Before I met Provider name locked. , I had endured hard sales pitches from representatives of big-box businesses who barely listened to my needs but were great at quoting outrageous prices.  In contrast, Provider name locked.  demonstrated exceptional expertise, integrity, and customer service.   Though I won't use IQ, for my next remodeling idea he will be the first one I call!

    - Kerry J W.
  • Once again, Provider name locked. did not disappoint.  This is the 4th project I have had the pleasure of working on with them and couldn't be happier with the results.
    This project was smaller in scale compared to some of my other projects, but important nonetheless.  I have a large linen closet in my hallway that the previous owners had placed blue checked shelving paper on that drive me crazy every time I opened the closet. The selves were also not adjustable and there was a ton of wasted space.  
    I was able to work directly with Provider name locked. , Provider name locked. 's master craftsman, to design the perfect custom space.  The closet was fully lined with wood and adjustable shelving installed.  Provider name locked. also created a custom space for my kids laundry hamper that can also be converted to closet space when they leave. Super practical and beautiful as well.
    The project was on time and within the budget I was quoted.
    I love, love, love my new linen closet.
    - Suzin W.
  • Now that this project is over and I've had time to reflect on it, I'd like to tell you what I think about your company and it's service.
    Because of the horrible service Provider name locked. has provided I have been without a kitchen for six months. This has not been a minor inconvenience. I really just last weekend got the cabinets finished. Every single thing that could possibly go wrong did and was not taken care of in a satisfactory manor.
    1. Bad measurements with the 33" sink base that should have been standard 36". I won't even get into the other measurement issues that had to be compensated for. This delayed the cabinet installer and counter top installer forcing them to reschedule their work. This cost every one including me money. I live in far South Provider name locked. and my installer had to make an additional trip way up North to your location to pick up the 36" when it came in which I had to pay for and I was charged an additional payment of $530.81 for the 36" screw up you guys made. You guys should have delivered the cabinet and eaten all this cost. Instead you bill me additional money for the cabinet and made me pick it up.
    2. Two drawers are missing and I am having to pay my cabinet guy to build them, rails and all which I had to find and buy. 
    Update: Provider name locked. finally materialized the drawers - wrong size and no rails and an additional charge of $135.31 - you should have eaten this cost too. Provider name locked. basically threw them in my lap and said figure it out. I had to cut a couple inches off the back of the drawers and rebuild them. For some reason he was unable to provide me with rails or the company where I could purchase the rails. I asked him repeatedly for the company where I could buy the rails. Mind you I had already paid for all the cabinets and drawers in full. Over the course of two weeks in my "spare time" I searched and called until finally finding the company on my own. For future reference so you know where to get your own rails the company is DAKOTA Premium Hardwoods and Millworks.
    3. The lazy susans were missing and had to be brought out and installed. They tried to charge me for those too but I was able to produce a receipt which proved I paid for them.
    4. Four of the doors where put on backwards and had to be reversed by my cabinet guy. This cost me money for the cabinet guy to fix.
    5. There are still shelves missing. Provider name locked. said he would get them to me. It's been three weeks - not a single word. I don't expect to hear anything.
    I think you guys should have eaten the profit on this job. This job was so badly botched there are not words to describe it. If I had known I would have never used your horrible company. I'll be sharing my feelings about your company so that no one else should ever have to experience what I did.
    - Michael C.
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