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Hardware Store reviews in Austin

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  • Took a long time to get the new window installation scheduled.  The installer didn't get it inspected to close out the permit, and left it up to me.  Provider name locked. got into a p****** match with the property manager about scheduling  a city inspector to close out the permit, and I ended up having to pay the CIty of Provider name locked. for showing up when no one was there.   Provider name locked. told the property manager she would have to stay there all day because the City would not give a time.  That was incorrect.  When I spoke to the CIty, they told me to call the inspector in the morning and he'll give a time.  
    Another odd thing.  After the window was installed, we couldn't get back into the house.  The blind dead bolts were locked from the inside.  Had to bust the door and buy a new door. I don't know if this was the Provider name locked. guy, but I'll never use them again.
    - MICHAEL S.
  • .First, I want to say that, in all my years of redoing older houses, etc.  I have never been so rudely treated or inefficiently handled.  The owner of this store, Provider name locked. , is rude and arrogant. 
    First, I ordered my flooring and baseboards based on the measurements provided by THEIR guy.  I had roughly measured myself and his seemed high but i went with it because they assured me he was a top professional.  When he gave me his bid, it seemed high so I asked him how much he was charging me p/sq/ ft.  he said almost $3.  I had been pricing it around town and was consistently given a price of 1.99 for click flooring. I said I wanted to get other quotes and called Eco Wise to inform them of that.  Within 10 minutes, Provider name locked. (the floor laying guy)  called me back and said how about if we meet in the middle.  i agreed.  he then delayed giving me a second written quote for almost a week.  When he finally did, it was 200 HIGHER than the first quote.
    Than's when I called Provider name locked. .  He gave me a quote for 400 less and had measured the floor @ 100 sq. ft. less.  When I called Eco Wise about picking up the material, Provider name locked. was Extremely Provider name locked. and informed me it couldn't be picked up until Monday, thereby delaying my process by 3 days.  He later lied and said Provider name locked. had been the one who couldn't ;pick it up. 
    When Provider name locked. 's guys picked up the order, Provider name locked. didn't tell them that the underlayment was at the store, not at the warehouse so when the job day came, there was no underlayment and I had to run to Home Depot in the pouring rain and bring it to my house.  Eco Wise doesn't open until 10am on Sat so i couldn't get it from them. 
    When I went in to get a credit (400) for the underlayment, Provider name locked. started screaming @ me, told me that it was the contractor,s fault and at least 7 times he said they didn't speak english.  all untrue. 
    After they completed the job there were 3 unopened boxes left over, aside from the 1/2 box that was opened.  Not only did Provider name locked. scream at me again, he was very abusive in his language, saying I was a "terrible person", "the wrong type of person" and that I had cost him "thousands of dollars" (?).  he also followed me out the door, continuing to scream as I was trying to escape from him.  His guy measured the floor and I ordered using that measurement.  Who stands to gain using an over measurement of that much?  he refused to issue a refund for the $300.  I am currently disputing it with my credit card company.
    - marsha L.
  • I would like it better if they had more people on the floor for help and advice.  The customer service was fine.  The selection was good and most of the time I have gotten what I want.
    - TOM & NANCY G.
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Hardware Stores in Austin

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