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Drivers Ed reviews in Austin

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  • This company helped my daughter get her drivers license. I have looked around for different companies and doubted all and looked at this one and glad I never went back. Definitely the best decision to getting my daughter to be a safe driver!
    - Julie M.
  • The online class was OK, if (according to my son) rather boring. I imagine they all are! At least I didn't have to keep paying for each month that he didn't get around to finishing - that happened to a friend of mine who went with a different provider!
    However, I was extremely unhappy with the in-car driving lessons. Some of the teachers were ... well, "adequate" is the most positive adjective I can apply here. Others were truly AWFUL.
    According to my son, Terry Sutton was OK, if a bit abrasive at times. But Ms. Manning was a nightmare.
    Here are just a few examples:
    She insisted that students flash their lights & honk the horn every time they pulled out of a parking space. And when my son found documentation from the Texas driver's handbook showing that she was probably confusing the rules for COMMERCIAL vehicles, she claimed that even if she was wrong, he should still do exactly as she says. So ... if she tells a student to drive the wrong way on a freeway, the student should "just follow orders" ??
    As they drove past a school where a few teachers were walking to their cars at 8pm, she made derogatory comments about those "losers" who were stupid enough to have a job that required evening hours ... while working at 8pm herself. teaching kids how to drive. Really?
    When my son shared a joke I sometimes make about turn signals being optional, she told him that his mother must be "of low intelligence." Again, really?? 1. I am paying your salary - try to be civil. 2. Call me fat, call me ugly - whatevs. Call me stupid? Them's fighting words :)
    The program has teachers & students meet at various McDonald's locations to begin & end the lessons. Once, Ms. Manning went to the wrong location (apparently Bee Caves & Ben White are the same street?), and claimed that we had screwed up. Fortunately, I had the confirmation email, or we would have been charged for a missed appointment.
    As soon as I realized how bad their driving lessons were, I didn't want my son to do any more. I didn't even ask for a refund - just wanted to cut our losses & get out of a bad situation before I hurt someone. wouldn't release his course completion certificate, even though the driving lessons were optional. Rather than continue to fight with them, I just told my son to suck it up and get through the lessons as best he could.
    At least one teacher got the students lost driving around town - fortunately, my son was able to get them back to familiar streets.
    So, another reviewer mentioned having trouble with the office staff - my own experience wasn't awful, but it wasn't great, either. Especially when the instructor went to the wrong location. Lots of frantic calls, voice mail, and very little in the way of useful responses.
    Oh, one more thing: my son took the all-online class, rather than the parent-taught class. When we went to the DMV to get his learner's permit, the clerk wasn't aware that the all-online class existed and accused me of screwing up - she was sure we had signed up for parent-taught, and I was shirking my responsibilities by not sitting through the class with him. I had to pull up the website on my phone to prove that he was registered for an all-online class, not parent-taught. It still took a supervisor to get the clerk to approve his class & issue a learners permit.
    That's not the fault of - just something you should be on the look-out for, if you go this route. I'd recommend printing out information about the class & your receipt showing which class your child is taking.
    - Patricia D.
  • Instructors seem excellent and calm. That is where to quality of the service ends. Stay AWAY from this "service." I am not sure if this is a national group or a local franchisee but they have no idea how to run a service business. Communications are poor at best. There are schedule changes that are made at the last minute with no consideration for the trainee. We have experienced very unprofessional personnel on the phone on every phone call.
    The problem is they have an "online reservation system" that does not work at all and they, admittedly, don't monitor or use. So, you make online reservations and nothing happens. You call into the reservation center and they are always experiencing a high rate of calls. When you speak to the person on the phone, they have no clue as to your present situation or need - observation or driving. They will schedule you for a series of driving and observation rides. Then, when an instructor doesn't show or another trainee does not show or is late, no one ever contacts you until the very last moment. You have a choice of phone call or text. They never used text once. They always call the home phone when any intelligent person would know you are away from your home taking your trainee to the pick up / drop off location. I asked multiple times to be contacted via mobile but it never happened.
    My son completed the online and all his driving requirements. He only needs one hour of observation. It looks like it will take WEEKS to get that accomplished. Why??? Bad asset management, poor scheduling system, inconsistent communications, untrained or unprofessional phone personnel, inoperative online scheduling system, all of these are true.
    There is little you can do to change and have to be extremely flexible to get it done. To shorten the time, we have agreed to drive 25 miles from our home to another location to get our one hour of observation. The manager who arranged it was professional and listened. This was the best possible solution in the least amount of time.
    - Richard R.
  • It was a pleasant experience for my wife, Just after first class she got enough confidence that we could start practice our own. The instructor was punctual, patient and very helpful. at the end of the course she could pass behind the wheel and got her drivers license.
    - Jaison J.
  • This is the first time I am reviewing anything on Angie's List and I write it with great pleasure.
    I am so glad we had Lake Travis Driving Academy teach my daughter to drive. Andy Hicks runs a top notch operation.
    Classes were well organized and conducted in a manner conducive to learning. The in car driving instruction was top notch as well. Everything Andy told us would happen did happen and happened when he said it would.
    I had heard horror stories about the other main driving schools in the Austin area and took a bit of a risk (could find no reviews anywhere) by chossing LTDA. But I am glad we chose them and am pleased with the results
    Andy returns calls and in any number of different ways is running a fine establishement. I am pleased to offer this review.
    Jerry Elmas

    - Jerry E.
  • My son attempted to use the online drivers ed class. We had expected a go at your own pace experience. Instead, each page of each lesson has a timer attached and you cannot progress to the next page once you have read a page until the timer finishes, causing lots of wasted time and very slow progress. My son was very frustrated.
    The customer service was excellent. When I called to complain, the lady gave an explanation for the process. When I asked for a refund there was no hassle at all, she was very helpful and courteous.
    - DAWN B.
  • They were real good. They did what they were supposed to do, which was to teach him to drive. They had a variety of different class times that he could go, so he was not stuck with just one particular class time. So if he missed one class he could make that up with a different time. They were very responsive. I have used them twice now.
    - Thomas K.
  • It was easy to sign-up with them.  I took basic paperwork into their office where I paid for the combo on-line course and in-car training.  They gave me a code to use to access the on-line course.  My son did the on-line work (he didn't report any problems using it or applying the code).  After completing the on-line work, we had to submit a completion certificate to their office in  order to schedule the in-car lessons.  We had to wait several weeks longer than I thought was appropriate, but when I called I was informed that they were swamped because another driving school had gone out of business and that school's students were all trying to get their in-car lessons done.  Understandable.  Once they had room in their queue, it was easy to schedule the in-car lessons and my son had good experiences with all the instructors. Everything ran on time.
    - Claire & Andy M.
  • I was an adult student (31) with very little experience in driving (just some car parks the neighborhood late at night.) Scott was informative, patient and supportive. He'd pick me up and drop me off from my house. Occasionally he'd be late due to the lesson before, but he'd ring to let me know and always make up the time later. He actually ended up giving me more lessons than I paid for because he wanted to make sure I was completely ready.

    I had 7 full lessons (and a little bit more the morning of the test) and then took my test and passed 1st time. I met another Longhorn driving student in the queue to be tested and he passed 1st time too.

    You might find some not so favorable reviews on here and other sites, but those were from when Longhorn Driving School was run by completely different people. These guys are pros.
    - Francesca H.
  • This was our second try at getting my daughter driving lessons I previously had a bad experience with Longhorn Driving School. Things were going pretty well until the day of the test. Gilbert the instructor(austin driving school), took her to Georgetown for the test where he ran into Mike the guy from Longhorn. Gilbert then told my daughter that the wait time would be too long and they would have to reschedule. On the reschedule day we were sitting at the front door waiting for him at 7:30 AM He did not show up. I called and was told by the driving school that he had shown up and knocked but no one answered This is not true.The 1 revue on Angies List was good so I ignored the yahoo revies which were really bad This was a mistake. This is an industry that needs more oversight
    - Gerard V.
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