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Countertop Installation reviews in Austin

Real People ~ Real Reviews ~ Real Results

  • Wonderful! Provider name locked. who was my Provider name locked. came out at the scheduled time and gave me an estimate. She walked me through the process and explained exactly what would happen. The following week the contractors came out to install the counter tops ( a little earlier than what I was told but that was okay). They did a great job! They were polite, professional and cleaned up after themselves. Thanks again Provider name locked. and Provider name locked. ! I will be recommended your company.
    - Joi M.
  • Found three resurfacing companies on Angie's List.  Got three quotes and chose Provider name locked. because of  salesperson Provider name locked. and Provider name locked. quote. The job was scheduled for June 25th. Provider name locked. arrived at 9am to begin the process. He was polite and friendly. I was told by Provider name locked. that this was a two or three day job. When the job was finished. I called Provider name locked. to request a site visit. I showed her our concerns. Provider name locked. returned three separate times because of over-spray drip lines, debris stuck to the walls and tub, rough texture to the surfaces even after buffing, uneven and sloppy looking caulk lines, and visible Provider name locked. line Provider name locked. on the tub. The toilet was not covered so the ceramic tank top had over spray and the new toilet lid was ruined. The walls and tub surfaces were smooth when the job began and we expected a smooth surface when the job was done.
    I visited their office in hopes of speaking to the owner, Provider name locked. , but as soon as I introduced myself and that it was about a job they had done for us, he refused to speak to me. He kept referring to Provider name locked. . I told him that I just wanted to express my concern but he kept saying " to Provider name locked. ."  I was truly shocked at his attitude. I thought that since it was his company he would at least listen to my concerns. Provider name locked. did contact me and made another site visit.  I asked her if this was a job that Provider name locked. would be proud to display in their showroom. She could not reply. Provider name locked. returned once more with only slightly improved results. Our dealings with Provider name locked. and Provider name locked. were pleasant and professional.
    My husband requested to talk with Provider name locked. to express his concerns about the poor and very unprofessional looking  job. He responded by saying that the roughness would get better with time and use, and that every job was different. I wonder how long they used the examples on their showroom/website? -- because they look nothing like our results. Provider name locked. offered a refund of $200 -- I guess the check is in the mail. So if you wish to have unprofessional results and be without a bath for three or more weeks, try Provider name locked. . We are extremely disappointed with our experience.
    - Rudy B.
  • Provider name locked. was wonderful to work with.  I had to reschedule measurement dates several times due to delays from the cabinet installers and he was so flexible.  The counter tops were delivered and installed 6 days after the final measurement.  I was very impressed and will use them for future projects.
    - Sheryl M.
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Countertop Installers in Austin

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