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Cell Phone Service reviews in Austin

Real People ~ Real Reviews ~ Real Results

  • We have used them for years, and we are pleased with them. They charge $50 for the phone data, and message, and we have my husbands phone as well.  Their price is competitive, but I think cellular service is generally high.
    - Rebie N.
  • I bought a new Samsung Galaxy S II Skyrocket directly from AT&T. I was upgrading from a previous AT&T Android phone that I was unhappy with. I've never been a big fan of AT&T (specifically their high prices), but my wife's and my two-year contracts didn't line up, so staying with them was a matter of convenience.

    From the time I got the new phone, I had issues where I could hear the other person fine, but they couldn't hear me at all. If they didn't hang up, they could eventually hear me again, but it would cut in and out. This was in a 4G zone with 2 to 3 bars on average. I also frequently missed calls (my phone wouldn't ring or show a missed call so I had to rely on first-hand reports). I work from home and my phone is my lifeline, so this had an enormously negative impact on me and my work. I should also mention that my wife's iPhone had none of these issues, so the problem wasn't reception in my apartment. I contacted Customer Care for the first time, as you're supposed to do.

    Well fast-forward through literally 13 calls to Customer Care and the Warranty Department (that's honestly not an exaggeration). In this time, I did the following at AT&T's direction: a master reset, I drove to a nearby store to have the Provider name locked. card replaced, another master reset, heard an excuse about faulty towers, I drove across town and waited two and a half hours in a dank office to have the phone replaced with an identical (albeit refurbished) Skyrocket, had my phone remapped to the same call tower my wife was on, and I got my call escalated to their Network Operations folks. None of this helped at all. Not even a bit.

    I called back and spent a total of two and a half hours on the phone with them today (my wife's phone, since mine won't work) and they told me they would replace my phone again with another Skyrocket. Since they had already done this and my wife's phone was unaffected, I asked if I could just try a different model of phone. Of course they'd let me... if I paid an early upgrade fee and an additional upcharge for another model of phone unless I downgraded mine. My phone is less than two months old! And it was an expensive, top-of-the-line phone!

    I'm being charged to fix their problem that they were unable to fix? This made no sense to me at all, so I asked for a manager. I spoke with a very bored and condescending lady named Provider name locked. who told me the good news: that my phone was still under a one year warranty for physical defects. I could return it as many times as I want for the same model, which was presumably (by scientific method) the actual problem. I asked her if this meant I could just send it back on a weekly basis to swap it out if I kept having the same problem. She said yes, or I could pay extra to upgrade to a different model. She made the unhelpful recommendation that I leave my $600 phone on the shelf and replace it with a $30 Go phone. Did I mention that she was condescending?

    Since I worked through their Customer Care for weeks, my 30 day warranty was expired and now I'm stuck with a truly worthless phone. If I would've just ditched them sooner, I would be far better off. I could have returned it if I would have skipped their Customer Care altogether and acted in a knee-jerk way. Lesson learned.

    I had to pay $590 to get out of my contract early because they won't fix their problems or stand behind their products. I'll never deal with AT&T again. I couldn't recommend this company to anyone in good conscience.
    - Jeremy M.
  • At 3;45 PM that day, an automated response message contacted me to tell me that due to abnormally high call volumes, it would be closer to six when they would be here.  By 5:30, I was getting antsy, so I called the same number the recorded message originated from, and got the AT&T dispatcher on the line. Her name was Provider name locked. , and she told me that the order was cancelled because the technician had no apartment number. No one ever called me ask for the number, in fact, no one called me at all when they arrived, as they had the last time.  He could have gotten that number...in fact anyone could have..if they had bothered.  So I blew a whole entire day off waiting around for nothing!  I asked to speak with the supervisor.  Provider name locked. said she would have someone call.   I waited, then called again, asked to speak to a supervisor.  Provider name locked. spoke with me and said that the technician had come to the complex and knocked on a door, but got no answer. My cell was on me the entire day, so I know that nobody called me to get the apartment number.  The only time I left all day was to take to trash out, and my cell was on me then. Provider name locked. set another appointment for the next day, Monday 7/25, at around 8:00AM.  I am calling first thing on Monday morning, 7/25, and speaking with someone in the retention department for AT&T.  I want to hear one really good reason they deserve to keep my business--between the poor communication, the lousy equipment, and the huge prices.  By the way-- I don't want to fail to mention a $21.00 or so cramming charge from a mysterious third party, which AT&T was superb about taking care of.   It was from a company called M-Cube, and the lady on the other line said that it was a behavior that the FCC is about to start cracking down on.  It was taken care of by her without her even batting an eyelash.  So, hats off to AT&T for at least being helpful with that issue.  As for these other problems, I will keep you posted.  As for right now, I am extremely, extremely dissatisfied.  I expect better from a telecom company that is more expensive than anyone else out there.

    The next day, I spoke to a representative in the Retention Department.  She gave me $ 75.00 credit on my bill and contacted the dispatcher to see to it that someone came out ASAP to replace my DVR.  The guy came out that morning and did what he was supposed to do.  They were very, very good about addressing my concerns.  I was overall satified with the outcome.
    - Anita R.
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Cell Phone Companies in Austin

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