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Cable Tv reviews in Austin
Real People ~ Real Reviews ~ Real Results
I'd had TV cable for 18 years while the price tripled and the number of channels were reduced. I added internet 3 years ago and the price had doubled in that time. I bought a new TV, an HDTV antenna and a Channel Master DVR. Ready to end cable bills. Or so I thought. The rep at TW insisted that it absolutely could not be done. It was maddening. Worse person I have ever dealt with. I asked to disconnect and start over with only the internet instead of the pricy bundle. He told me I could disconnect it at the wall if I wanted to but it would stay on my account and I would be charged.Told him I would be canceling and gave up on him. There was no follow up from TW but wonder of wonders my bill was reduced by $30 a month. I can't tell what they did because they add in here and subtract it back out. But the final amount is close to what it would be with only internet. So for now I am staying.
This was my first problem with TW. The speed has been really good. I can watch movies on my computer with no problem. So much better than AT&T. Service was excellent. They came out promptly and fixed whatever the problem. They laid new cable, they crawled up in the attic to replace a switch, replaced equipment. The tech service over the phone was great. I actually talked to someone who could walk me through the problem. Much better than AT&T or Comcast. The continually rising cost has been the problem. As long as the price doesn't jump again I'll stay.
So, I'm giving them a B. I hate to write the whole review based on the horrible experience with one person when all the others over the years have been positive.
And I think their policy about allowing customers to drop services should be changed.
- Lenn K.
The installers were competent and friendly and showed up on time. Internet speed is mediocre for the monthly cost but, as far as I know, the only alternative is Time Provider name locked. which provides abysmal service. We use DirecTV for our television and we LOVE it so Provider name locked. is only for internet/landline/cell. Provider name locked. TV was not available at the time we switched our TV service from Time Provider name locked. to DirecTV and I am really glad because DirecTV is awesome. But, AT&T Provider name locked. is adequate for internet and phone service and if it's TV service had been available I would not have even looked at DirecTV. (I used AT&T Provider name locked. in Houston for TV, internet, landline & cell and was really happy with them.) The DirecTV satellite feed does go "dark" when it rains really hard (definitely when it storms) so with AT&T Provider name locked. providing the internet service, we can still use our Roku to stream movies, watch pre-recorded news shows, view YouTube, etc. (Roku is awesome, too!)
NOTE: I'm writing this review many months after the fact and do not have the billings at hand so date of first service and monthly cost are estimates.
- Kimberly B W.
I have complaints. The service has been wonderful. During rainy, Provider name locked. weather the service is there. My son's are on their computers and their friends sometimes as well and have no problems getting on and checking my emails.
- Paula H.