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Cabinet Making reviews in Austin

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  • Provider name locked. worked with me over several months to plan out the details, provide several quotes and adjustments based on changing needs and wants, and provided suggestions where I had questions.  Once the work was booked and scheduled, Provider name locked. showed up to the house promptly and began work.  It was the middle of summer, so estimate of what could be accomplished on such days was not accurate, and did take a little longer than was anticipated.  In addition, like all complex jobs, whenever there was an issue, Provider name locked. resolved to both our of satisfaction; whether it was a defect found during shipping or a defect from the manufacturer.
    The outcome was a garage storage solution exactly as I had envisioned and Provider name locked. and I had mapped out.
    - Jeff K.
  • Emailed them with what I needed.  Someone emailed back and wanted ideas, pictures, of what I wanted.  Never heard back.  So called them last week and proprietor said he would hunt for my email communication and call me at 6:00 pm.  He never called and is about 5 days ago.
    - Nancy K.
  • First, I'd like to say we used Chapman for our kitchen cabinets in Provider name locked. 2012, and were very pleased with the service and the finished product.  However, while trying to just even get an estimate for our master bath in Feb. 2015 ( for 3 -4 cabinets), we could never  get them to work with us -- even though we were prior customers !
       Customer service was terrible.  On our first visit, we went directly to the cabinet shop in Round Rock.  You could tell they were super busy, (men inside making cabinets), and  Provider name locked. said he was "filling in"  for the owner, who was out of town .  However, he told me to email him with my dimensions, and what I wanted,  and I believe he wrote our name down.   He said after he got my email, he would email me with an estimate.  He said it would be several months  to get them made.
       We never heard from him, and after about  10 days, I called him.  And called again... left several messages.  I finally got through, and it turns out that I sent email to the wrong "main" email, and should have sent to his personal "work" email, which he had not e until then  never gave me.  (Owner , still out of town).
    He had already told us they were "swamped " with orders because everyone was doing renovations, and that it would take several weeks to just get our order "into the system".  We were willing to wait,  but Chapman never did email us , or call us back.
    ,    We had to "give up."  We wanted to use them again  and "order local", but I guess the job  was "too small".   (It was a $2800 job , approx.)
    - Lesa B.
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Cabinet Makers in Austin

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