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Auto Painting reviews in Austin

  • F
    Do not use Vintage if you are wanting your car back in any reasonable amount of time. Vintage had my car for 76 days and returned it with the repairs still incomplete. Every step of the way, Vintage was dishonest about the state of my vehicle and the time remaining of repairs. I selected Vintage over other shops because they said they were less busy than average and would be able to get started on my car right away, but they moved at a glacial pace. See attached picture of my vehicle after 30 days of being at Vintage. It still hasn't even been fully disassembled at this point! It does not take 30 days to do a teardown. The repair actually took so long that the insurance refused to pay for the rental because they said it was too long for the scope of work that was being done. Luckily the insurance finally paid the rental, but it was a huge hassle. When the car was returned, the sunroof was still broken even though I mentioned that when I dropped my car off. I had to get the dealer to fix it. Vintage also broke the driver and passenger seats while they repaired the active head restraint in the headrest. It was a whole new nightmare getting the insurance to pay for that one. Overall, this was one of the most disasterous experiences I have ever seen as a customer. I talked to Rob the owner a couple times during the repair and he was totally unapologetic and unwilling to compromise on price or any other kind of compensation for the awful experience. Do not take your car here. ​
    - Ben T.
  • A
    Superbly. Everything in the services provided by Caliber Colliion on South IH 35 was excellent, from the administrative to the mechanical. I cannot praise them enough. If I ever need such assistance again, I will go to them.
    - Eileen L.
  • F
    I have done business with Jeff's for more than a decade and have referred a lot of business to them over the years. None of that history matters at Jeff's and that's something you should be VERY concerned about. It means that when you hit a snag with these guys, it doesn't matter to them one bit the extent to which you've been a loyal customer. Case in point: They did some work on my Audi after it was hit on the driver's side door in a parking lot. Ultimately, they had to replace the door. As I learned later from my car dealership's service department, when Jeff's did the work they failed to reconnect several connections in the door, resulting in my keyless entry not working. It ended up costing me a little over a hundred bucks to have the dealership figure this issue out and correct it. I asked Jeff's to reimburse me for what I had to pay the dealership to fix the problem. My initial contact was the unnamed woman who answered the phone. She told me, in an incredibly rude and condescending way, that they would not reimburse me for the work. After getting in contact with Jeff, he told me "of course" he would reimburse the cost, confirmed my mailing address and thanked for my many years business. After several weeks passed and at least 1 more promise to send payment, Jeff told me that I needed to drive across town to the shop in order to receive payment. I declined (it's about a 30 minute drive for me) and again asked him to simply drop the payment in the mail (and even offered to pay the postage). Two more months have passed and I still haven't received anything from these guys. I know the real issue is that the unnamed woman (who I've had a previously negative expereince with) won't let him send a check. I'm a lawyer and could easily sue these guys and get my money back, but I've decided that it and they are just not worth the effort. Instead, I want to make sure that everyone knows what kind of business Jeff's really is. If everything goes smoothly, they're decent, but if you have a problem of any sort and the unnamed woman gets involved, rest assured that Jeff will do whatever she wants him to do. So, considered yourself duly warned and seriously think about taking your business to another body shop.
    - CEDRIC E.
  • C
    The quality of work was good, but there were absolutely no updates and we constantly had to call in to get information. They would tell us one day the car would be ready when we called, then we would call back to confirm pickup on the day they told us and they would give us another day. This happened twice. On the third date they finally told us it was done. We came in to pick up the car and found out it wasn't finished as they had not put the rock/gravel guards on, so we waited in the lobby until the car was ready. Overall the work was done professionally it was just the very poor communication.
    - Troy E.
  • A
    I backed into a pole recently and damaged the front passenger panel on our Fiat 500.  The local Fiat dealer does not do body work, but they referred me to their recommended shop - which provided an estimate of approximately $1,350.  I then used Angie's List to find Jeff's Auto Body, which charged me $850. The completed work looks fantastic - even the painting is perfect.  What I liked best, is when I first took the car to Jeff's, he recommended seeing a "dent specialist" first because he thought the dent could be banged out.  The dent shop said it would not work, so I went back to Jeff and had the work done.  That showed me that Jeff was not out for the money, but was looking out for my best interest.  I did have to wait several weeks for the work, because the part was on back order. 
    - Charles M.
  • A
    I received heavy hail damage to my vehicle from a recent storm and looked at all of the reviews from Yelp and Angie's list and decided to try Jeff's Auto Body since they were so highly rated.  I had previous work done at Caliber Collision and the work was just OK.  So I called Jeff's and Joe handled the repair.   The insurance estimate was low and called for repairing the hood and other areas.  Joe did an evaluation of the damage and contacted the insurance company and took care of the revised estimate including a new hood.  
    I just got the vehicle back after the repair work and the quality of the repair and paint job are outstanding.  The vehicle looks as good as new and the paint is flawless.  I will always come back to Jeff's for any future auto body work.   I would highly recommend them.
    - Michael W.
  • A
    This was the best car accident repair experience.  Thorough estimate followed by scheduled repair start date, and completion date, with updated cost due to damage uncovered during repair.  Very professional and informative updates.
    - JESSE B.
  • A
    AMM gave me a fast quote and explained the whole process including time frame before I dropped the car off.  I dropped the car off the next morning.  It was ready exactly when the said it would be, the initial estimate was extremely close to the final price, the repair looks perfect, and they washed the car and shined up the tires too!  This is the second time I've used AMM and the second time I've been very pleased with the result.
    - Angela S.
  • A
    We took the car in for an estimate and we were happy with what we heard.  Gino came recommended to us by someone we trust.  He was able to take the car the next week.  The  work was completed in the two days that he said that it would take.  The car looks great and we would definitely use Gino again and recommend him to anyone needing auto painting and repair.
    - Michele M.
  • A
    Mica Carney worked with my insurance company (Progressive) to complete the estimate.  He said that the insurance company was paying for aftermarket parts to save money, but AMM's policy is to use Ford parts throughout because the results are always better and they don't have to rework areas where the non-Ford parts don't fit exactly right.  Sounded good to me.
    After approving the work, it took about 2 weeks to finish the job.  Meanwhile I rented a car through Enterprise, which was very convenient because they frequently work with this shop and allow pickup and dropoff right at the shop. 
    The day of the pickup there were a few loose ends like not having the state inspection completed in advance.   I drove to a nearby garage where they took care of this and charged it back to AMM.  But the car looked just perfect and drives like new again.  In some ways, it looked better inside and outside than it did when I took delivery from the dealer, so their detailing was very good.   So far no rattles or defects in any of the work have shown up, so  I'm a very happy customer and will work with AMM again in the future.  The whole team at the Kyle location is first-rate (I can't comment on the other locations in Austin and Dripping Springs).
    - JIM M.
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Car Paint Shops in Austin

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