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There are 18 top-rated appliance stores in your area and 65 to avoid.

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Appliance Store reviews in Austin

Real People ~ Real Reviews ~ Real Results

  • We originally purchased a washer and gas dryer at Lowes in Bee Cave,Texas. We needed to have the dryer converted to burn propane. The Lowes service team came out three times and were unable to complete the conversion. We were without a working dryer for a month. We returned that dryer and bought the same model from ADT. Provider name locked. did the conversion in the shop before they brought the dryer to the house. The dryer has worked perfectly from day one.
    - Karen H.
  • Purchased a dishwasher May 2, but six weeks later we are still doing dishes by hand. The installer discovered the dishwasher was damaged June 2; we reordered and were assured they would put a rush on it. June 15 I called to check status and was told it had arrived the previous day. After two calls to Provider name locked. installation department June 15, two calls June 15 & 16 to the contractor who apparently performs the installation, and one call June 16 to the Provider name locked. manager on duty, we still have no install date.
    The manager on duty did not seem to understand that this has been a very poor customer service experience and informed me that Provider name locked. has two business days after they receive the dishwasher to schedule the installation. Most frustrating is that at every point in this saga, we've had to initiate contact with  Provider name locked. , and without exception no employee has taken ownership or expressed an interest in resolving this to our satisfaction.
    - Mark B.
  • It's been a fiasco from day one.  In March we were told by the installer we had a standard door so, no problem.  One month later, after talking with Provider name locked. in Custom Orders about why we haven't heard anything about the door, she contacted the installer, Forrest, who said he needed to come back out to measure again because it appears we don't have a standard-sized door.  So Forrest came out again to measure at which time we were told that only a steel door would work since they don't custom make fiber glass doors.  Price of the door is now over a thousand dollars (from around $500).  We still wanted the door, so ordered it.  We got the bill from Provider name locked. which we paid in April for $1.143.61.  After waiting for 4 months the door was finally going to be installed today, but another snafu, the door is too large.  We decided we did not want to wait another 30 days for another door to come.  We have lost any faith that Provider name locked. will ever provide the proper door with the proper fit.  We want our money back but they will only refund the money to the Provider name locked. credit card (store credit).  We don't want to do business with Provider name locked. again so we're trying to get our money refunded to us by check. In order to do that, we are closing our Provider name locked. credit card account.
    - Bonnie H.
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Appliance Stores in Austin

Companies below are listed in alphabetical order.
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