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Pool And Spa Cleaning reviews in Atlanta

Real People ~ Real Reviews ~ Real Results

  • Provider name locked. of Provider name locked. Pools and Spa was supposed to install a heater for an in-ground pool. The day of heater installation, which had been discussed and scheduled with Provider name locked. in the office, I met with Provider name locked. . He checked out the pool shed, and seemed ok with everything.  As discussed and agreed, I handed Provider name locked. a check at 830AM for FULL payment of installation. He says he will go get heater at distributor and get it installed!  Perfect! Great I think, and leave, asking him to call with any questions or if he needs help and excited that this will be done before the day is out........
    Nope.  At 3pm I get an email saying he can't do it.   3.P.M   No call earlier in the day to discuss options once he realized it could not be done, no other heaters recommended, no real reason other than "unsafe". Turns out, he was just UN-educated about this particular Jandy pool heater (that THEY had recommended), and didn't know it could be installed outside of the pool shed (acceptable) or inside with outside venting (which is what Absolute Pools did a week later)  Total lack of communication and professionalism.  I really think
    he didn't want to work that day......  NO contact or follow up from them since then, even though I emailed back and asked them to call me.
    Did not give an F, as Provider name locked. in the office was very pro-active and helpful, discussed other options for pool work to be done in the future and was in general very responsive.... but if you can inform and plan, but can not execute, it really does not matter. Too bad, they are a local small business I tried to whom I tried to give my business.
    - Darren P.
  • I told the guy that the pool needed to be vacuumed because there was dirt and he said that it was stains. He left 15 minutes later. I contacted Provider name locked. to let them know it was poor service, he didn't show up when he was supposed to and he didn't call to let me know he was coming. The owner emailed me back saying they were going to discontinue my pool service instead of trying to make it right.
    - Ashley M.
  • They have been outstanding. They installed the system on my pool and they came out four times before the next service call was due at no charge to answer my questions and check on everything. They went above and beyond.
    - Ashley M.
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Pool And Spa Cleaners in Atlanta

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