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Hvac Repair reviews in Atlanta

  • A
    Wow! Tyler did such an amazing job installing my bathroom sink. It was a special project with a custom sink that we created ourselves and Tyler was determined to make it work for us. He is incredibly resourceful and talented. Showed up right on time (early, in fact). Tyler was very kind throughout the entire job and provided realistic suggestions for other plumbing issues we were experiencing. Can't wait to hire Tyler and Casteel again. Also, I've had great work with Timothy in the past as well!
    - Sivan F.
  • A
    We could not have asked for a better renovation from TRL. These guys are pros. Upfront about everything. Super communicative. It was the easiest process thanks to this team. We got our dream kitchen. Hire them, you won’t regret it.
    - Anna L.
  • F
    Beware! This company is a scam. They sent a couple of people to install the unit to which neither one of them spoke English which presented a communication barrier for questions, etc. Then after installation, tlwe had to call the very next day because the unit was not cooling our home. In fact, the old unit that we had was performing better. It took a long time to get them to return to fix the problem. Again, they sent a non native speaker to which we couldn't pose questions or receive answers. We continued to have challenges without a response from the company. We are STILL seeking resolution as we had an electric bill of $600 for two consecutive months which, by the way, is a tremendously higher bill that we've seen to date (not even our old unit cost us that much and cooled and heated much better). Please be mindful that we barely made it past the Arctic blast that swept across the country without being able to get any assistance or help from this company. Finally. My husband was able to get in contact with a manager to which we were told that we didn't have the proper system to properly cool and heat our home and if we would like, we could pay an additional $3,000 to get a heat pump which would resolve the issue - mind you, this is on top of the $5,000+ that we've already paid in full at the time of services months ago. My family and I are freezing in the winter and overheated in the summer because, according to the manager, we bought a sale item that doesn't fir the needs of our home and we should have known that we needed another brand/type of unit??? Please walk away, no, run away from this company. The manager claims that he is going to speak with someone in the company to dispatch an English speaker over to our home to assess next steps. We're STILL waiting on this to happen. And again, what's worst is that they have a large lump sum of our money and we have a product that does not work.
    - Lonna H.
  • A
    My HVAC system wasn't working correctly, and with the frigid temps we had recently, I wanted to have someone come look at it, and if needed repair the system. The technician from Cool Masters was courteous and professional, did his diagnosis quickly and gave me some great advice. He found the problem and fixed it in less than an hour. I intend to use them again, as I was thoroughly impressed with their service and expertise. They did not try to price gouge me or sell me on products or services that I didn't need, which is also a plus!
    - Elliott W.
  • A
    A vent above our tankless hot water heater had rusted and fallen off. Casteel was able to send someone out the same day. Jamie was prompt, professional and pleasant to work with! He did a nice job replacing the vent, and also recommended additional services which were needed to keep our system functioning at peak efficiency.
    - James R.
  • A
    I can't say enough about the amazing customer service I received. Every interaction with the employees was extremely positive and I found each and every one of them to be knowledgeable, respectful, and personable. I had an air handler, heat pump, and hot water heater replaced. They came out on Sunday to look at the systems, had a system designer out the same day, and offered installation next day. Amazing! They made the process painless. I would recommend Casteel to anyone! I'm a customer for life.
    - Sarah R.
  • A
    Returned from a trip to find our furnace was not working and it was super cold outside, and therefore in the house as well. Called the company we have a "service contract" with-empire -late on a Tuesday night and got a return call Wed. that they could come out Friday. My neighbor told me to call Cunningham - they've done excellent work for them over the years and are very responsive. I called that afternoon and they came out the next day - less than 20 hrs later. The Technician was very professional and quite nice, no upsell or anything, identified the problem immediately and fixed the issue! Based on their great customer service and the skilled and ethical Tech, I will use them again going forward.
    - salvina h.
  • A
    Although our house is only 10 years old and relatively energy efficient, we noticed the energy usage increasing. Howard did a thorough review ands found the source of the problem. He then suggested contractors and when we chose one, he provided oversight of the project to correct the problem. In addition to improved efficiency, there is now more even distribution of heat and cooling. We wouldn't hesitate to recommend Howard for a home energy project.
    - Sandy S.
  • A
    Premier representatives were professional and courteous. My HVAC system is complicated with 4 separate zones. They provided detailed assessment of condition and problems and made recommendations at 3 price levels. Installation was done next day as promised. The crew was very careful to not track carpets, block drives, or disturb pets. The workmanship was first class with lots of attention to detail.
    - James S.
  • A
    These guys are absolutely 1st Class!! I can't say enough about how pleased we been with their work. We chosen them for 3 different jobs and been extremely impressed with their professionalism, the courtesy, promptness, how they communicate clearly and fully. We've had them remove & install an entire HVAC system, remove & install water heater, install new bathroom plumbing for a remodel, and even install a gas line for our new kitchen. They're great!! The prices are not the cheapest but they are Not the most expensive either. You get your monies worth. I'm 63 yrs old , this is the 8th home we've purchased so we've had years of dealing with contractors & service people/companies. I also had my own home repair & remodeling business for 7 yrs. When I tell you I've seldom done business, as a home owner or contractor, with many companies like Casteel, you can 'take it to the bank'! Seriously! And, 'NO', I don't work for them and they didn't pay me to write this review. (I seldom ever write reviews).
    - Ron G.
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HVAC Contractors in Atlanta

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