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Furniture Store reviews in Atlanta

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  • I purchased my original couch from Provider name locked. in 1999.  The seat cushions wore out so I went back to Provider name locked. to see if there would be a match close to my existing  leather & there was not.  I discussed options with the salesman including reupholstering my frame.  I looked at various leather swatches and got a price quote.  I then did my due diligence and went to many other places to find a replacement couch.  The size of my existing couch is 84" and was hard to find so I returned to Provider name locked. and spent a lot of time picking out a new leather to redo my existing couch frame.  I picked a leather from a swatch that met my taste.  The 9x9 swatch was brown, not shiny and with distressed Provider name locked. .  I wanted a  worn, distressed log cabin feel and this swatch was perfect.  When I received my couch only the bottom panel looked like the swatch, the rest of the couch, including the cushions were a lighter, shiny, monotone brown.  Not at all what I wanted!  I contacted the manager of the North Point store, brought a cushion in to the store and compared it with the swatch.  They looked nothing alike.  The manager did not agree with me stating "thats what you chose."   I then contacted the regional manager who gave me the CEO's (Provider name locked. ) email to contact.  I did and all I wanted was for someone to come out to my
    home and see the couch.  I sent Mr. Provider name locked. several photos of my couch and he responded "your couch is awsome".  We exchanged emails over the next 3 months all the time I continued to request that someone come to see my couch and how different it is from the swatch.  Not until I requested some of my money back did he respond to my request.  He came out the end on November and said that is the nature of the leather to vary and that it would take 12 to 16 Provider name locked. to match the swatch.
    If they would have said that the majority of my couch would NOT look like the swatch I would never have purchased it. Was the swatch just a suggestion on how it might look?  Mr. Provider name locked. offered to have me pick a different leather and redo my couch but I had already spent a lot of time choosing the one I did and none of the other choices would be right for me.  In the long run I asked for some of my original 2750.00 purchase price back since this leather is not what I chose,  They sent me a check for 250.00, this felt like a slap in the face after 5 long months of this.  I bet they don't have that leather swatch in the showroom anymore.  I could never trust them again and  would never go there again.  And I say buyer beware.
    - Kay P.
  • My husband and I have bought about a dozen pieces of furniture from Provider name locked. 's in Provider name locked. over the past several years and have thoroughly enjoyed them because they suit our small house so well.  Most recently, we ordered replacement cushions for a sofa we bought there about eight years ago.  Through a series of mishaps (including our own) the seat cushion turned out to be too short for our sofa!  Moreover, we didn't discover the mistake until several months after we received them.  (It's a long story...)  We were so afraid that we would have to start over and pay full price for a second set of cushions.  But we called Provider name locked. , the salesperson we've worked with on all our purchases, and he said he would see what he could do.  He first called the factory, but they couldn't help because the items we received were what had been ordered.  Then he worked with the owners of Provider name locked. 's Furniture, and we couldn't be more pleased with the result.  They offered to take back the "wrong" cushions to use on a sofa frame that they would buy, for use on their display floor. They also gave us a credit toward the cushions we meant to order, which left us owing a balance of around $325 (considerably less than we would otherwise have had to pay).  Provider name locked. also made sure that the factory still had enough of our fabric in stock to remake the entire set, so they would completely match.  We were so pleased, and relieved.  We would have continued to buy furniture from Provider name locked. 's no matter what because we love their furniture, but it was so wonderful...and refreshing.... to find the kind of customer service that excels after the sale! 
    - Shiela R.
  • I bought a new bed from somewhere else, and once I had the boxspring and mattress on the new bed, it was abnormally high! For a $30 restocking fee, I was able to exchange the high profile box spring for the low profile. I was very pleased with their level of customer service, especially since a few weeks had gone by. I would highly recommend them!
    - Sondra B.
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Furniture Stores in Atlanta

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