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Cell Phone Service reviews in Atlanta

Real People ~ Real Reviews ~ Real Results

  • I haven't had any issues with them. In terms of service and connectivity, they do a good job. The only problem I've had with them is during upgrades; they want to charge a fee for the upgrade and you have to reapply for any discount.
    - Bonnie M.
  • I went in today to get my phone switched over and was told I couldn?t as my husband?s spouse and was not an authorized user. I was told there is nothing they can do. We never received any notification.
    - angela l.
  • I just think that all of these companies are all the same, they don't give you a good service but have to have them. It is difficult to change. What we get is good but they just don't have any channels of communication. For instance, there was an exposed line that provided our internet service and we kept telling them and telling them and telling them, that it shouldn't be there so they just took it away and we lost our internet service. They don't communicate from one department to another. It is just very frustrating. When they pulled out we lost every thing. We lost phone, TV, internet and we tried to explain it to them and they say, they'll just send a technician out. Well, we don't want a technician because a technician is just going to come and say that, the line is exposed and it needs to be above was actually going over somebody's driveway. It was dangerous and we had told them. All they did was send out a technician who told us that the line shouldn't be where it was, which we knew. Then they would tell another department, they will pull the line, we'd lose our service, they'd come again and relay the line where it shouldn't be in the first place. It was just a nightmare. That was my issue. But, what we get from AT&T is a good service. We like the TV, the internet is fine but the communication within their own company is pathetic. If you talk to anybody from AT&T, they tell you that.  It was resolved 3 months ago. It wasn't 18 months, it was a year because it started in February the year before when the storm broke the line down. It is too difficult to change.
  • We have had them for quite a while. The cost is high. The reception where we live is not always the best. We do get service, so it doesn't completely not work. When she needs to contact them, they are readily available 7 days a week. 
    - Walter L.
  • When I did not hear from them, I sent them an email requesting a RA for me to return the cell phone to them and cancel the account. They refused to do that and said I only had 30 days to return it. John had never relayed that information to me and had said if I was not satisfied, I could cancel at any time. I sent them many emails telling them they were taking advantage of seniors because they were not being transparent about returns. They were rude and refused to refund any money to me. When I emailed them that I was going to contact AARP who prints their advertisement in their magazine and to the BBB, they finally said they would refund the charge for the phone only, $ 149.99 and only if upon inspection, they determined that the cellphone was not used and in perfect condition. I never touched the phone except that one time to call them, and because of their unethical practices, I did not believe them. They also said on no terms, would they refund the additional money for activation, etc. although I informed them I never authorized them to activate the phone and they did this anyway. They refuse to accept the phone unless I sign and agree that I would only accept the charge for the phone and they would keep the rest of my money. I do not trust them and I think because this particular cell phone is only advertised for seniors, they can intimidate seniors and charge indiscriminately, and get away with it.  I want all the charges to my account, which is a total of $263.46 completely refunded to me.
    - Martha G.
  • Constant incorrect charges. One charge was for $650, finally got them to agree to reverse but they did not actually issue the credit. I have received apologies and promises at least 5 times but they never actually issued the credit. So I didn't pay my $300 bill and they cut off my service and did not allow my phone to work even to speak to a representative until I paid the past due bill.
    - Randall B.
  • It's good. I don't have any real complaints. The service is always there. I have the same thing as anybody else has like drop calls and that sort of thing. Everybody has it. I'm not dissatisfied with them. I like them okay. I've been with BellSouth forever and BellSouth became AT&T and I've just never changed. I did move my landline phone and my internet cable about a year ago. They're fine. I think they're way too expensive and not just AT&T because I think they're all expensive. They have some of the worst customer service experience. They outsource their customer service overseas and so you have long wait times and more often than not, you need to get disconnected or you don't get the answer you're looking for and it's very frustrating. When I need them to call back, sometimes, they're not really fast. I have sat on the phone waiting as long as 45 minutes to get picked up by a customer service person with AT&T. My guess is they don't hire nearly enough people. I have no trouble with them outsourcing overseas and it's okay but I have trouble understanding the people I talk to and they have trouble understanding me and it's so hard. I'm in a 2-year contract with them and I don't look to change because it's too big of a hassle.
    - Cecil W.
  • It's horrible.  It's another bait and switch situation.  I didn't see the trick until after it was too late.  They offer you to insure your phone, you are insuring your phone, it's a ruse.  Your insurance is if something happens to your phone then it insures that you will be able to pay the same price that you pay for your phone in the first place, but you also, if it happens right away, pay $100 which means that you are paying more for the phone if you lose it than you pay for it when you bought it.  I don't go around losing phones.  Somebody stole my cell phone.  I had almost had it a year paying $9.99 a month for the insurance.  When I bought it I paid $200 for it.  So when I called the insurance to tell them that somebody had stolen my phone and I wanted to replace it, they said okay, we see you do have insurance, that will be $200.  Eleven months of $9.99 plus $200 makes the old phone which is now obsolete more than the new phone.  My advise to people would be don't insure your phone because the only thing it insures, unless something happens to your phone right way, which generally that doesn't happen, you are just insuring that you will be paying more for your insured phone than you would if you just bought another phone on another plan with another two years.  But when you are right there in thick of trying to get the business handled you don't have time to go through all of that kind of thing. They have already hit you, you don't feel the pain until later.  The guy kept saying the phone is only $450, but then I get home and this is my fault, I look at the receipt, you said the phone is $450 but this receipt says $800, $900.  I didn't pay that attention because we are breaking it up in eighteen months, you can get a whole new phone without any charge.  I'm not the kind of person just goes around getting a new phone every eighteen months.  My first I-phone I had for three years.  I got home and said this is not right.  They are explaining it in partial truth.  Or how they are explaining it is very misleading if you don't sit down.  They act like they are a friend to you, but it's horrible.  I have been telling all my family and friends don't insure your phone from this point forward.  Do not buy the insurance.  It is a ruse.
    - walter r.
  • I spoke to sales rep in the store and I spoke to THREE customer service reps. They refused to do anything about the activation fees they withheld from me (although they admitted there was no disclosure about activation fee(s) on the very long receipt/contract I left the store with). The last rep even admitted that there were promotions for no activation fee during the holiday period! Clearly, they forgot to mention activation fees which would have been an important part of my decision in choosing to leave ATand T Wireless.
    Next time I will get them to sign a sheet of paper which details ALL the charges I will incur (rather than the other way around).
    - Kay C.
  • We pay $180 for 2 phones.  We have a data plan as well.  We occasionally do have drop calls, but it is the best network we have tried.  We have tried with other branded providers.  The internet service is not bad and we can get connected pretty quickly.  They can improve their service a little bit.
    - Kevin B.
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Cell Phone Companies in Atlanta

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