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Cabinet Refacing reviews in Atlanta

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  • If you are considering hiring K&L Contractors/Provider name locked. Brown or Provider name locked. /CTR Restoration for any project PLEASE READ THIS ENTIRE REVIEW!
    I met Provider name locked. Brown and Provider name locked. while interviewing and getting quotes from contractors to remodel my 2 BR/2 BTR condo in Atlanta. Provider name locked. showed me two projects he claimed his company was handling. There were several workers at the projects and everything appeared to be treated with respect and care. I later learned the projects he showed me were not his job sites.
    After we settled on a price to remodel both bathrooms and the kitchen in my condo, Provider name locked. told me I had to pay him 1/2 up front and the other 1/2 after the job was completed. For the record, this was my first go around working with a contractor. What I learned through this experience is that it is TOTALLY unreasonable and a huge RED FLAG if a contractor asks for ½up front. 10% down up front, and half when half the job is complete is more reflective of a standard deal structure with a project of this nature.
    Provider name locked. assured me I could pay with a credit card. He came to my house on the 6/24/2015 and when I tried to pay him with a credit card he said he explained his company does not have an account that can take credit cards. I should have realized when he lied to me then that it was not worth continuing, but he insisted his brother-in-law Provider name locked. Brown with K&L Contractors could take my card if I agreed to pay an extra 3 percent (that was not told to me prior to contract).
    Instead I gave Provider name locked. , CTR Restoration a $9000.00 check, 1/2 of our agreed upon amount for the redo of my condo. He took my $9000.00 promised he would be on the job site everyday and there would always be at least four men working beside him. The work began on 6/30/2015. Provider name locked. arrived with four men, and they demolished a wall, removed all my kitchen cabinets and bathroom vanities, removed the showers, toilets and all sinks.
    First of all, no contractor should ever demolish both bathrooms in a two bathroom condo! There is nowhere for the workers to use the restroom. Furthermore, no experienced contractor would remove all the kitchen cabinets before the cabinets were ordered and at least in route to the job site. Provider name locked. and I agreed in our contract that the bathrooms would be finished in one week.  While Provider name locked. was on site the first day, every day following only one man showed up to work. My condo and furnishings quickly became covered in sheetrock dust, spills covered my newly shampooed carpet.
    During that first week in Provider name locked. , Provider name locked. and Provider name locked. said I had to pay them more money on my credit card because everything was costing more than expected, and I had a plumbing issue in the laundry room. They verbally agreed to only charge me $150.00 (the subcontractor later told me it was a $50.00 job) and I supplied the parts from Home Depot. I did not see Provider name locked. again for almost 3 weeks, and he would not answer or return my phone calls.
    At this point all the cabinets, sinks, showers and toilets were still far from being completed (this is THREE weeks after they began). Finally on 7/21/2015, one of Provider name locked. ’s subcontractors named Provider name locked. reset my toilets. Also, we discovered that while some of the cabinets arrived during the second week,  they were the WRONG CABINETS!! I tried to call Provider name locked. but apparently he took my $9000.00 plus $2,652.33 for bathroom tile and continued to refuse to answer my phone calls again for another two weeks (now 5 weeks after construction started).  
    I was able to contact his brother-in -law Provider name locked. Brown, who acknowledged the cabinets were the wrong size and that the wrong trim was ordered, but since they worked together, he would help make things right. He said he knew Provider name locked. left and went to Disney World and maybe that was why he never answered my calls.
    Here I am with nowhere to live while Provider name locked. cashed over $11,000.00 of my money and went to Disney World, after promising to be on the job site every day.
    Finally after almost 5+ weeks I finally saw Provider name locked. , all that was useable were the toilets. He acknowledged he ordered the wrong cabinets but said it was Provider name locked. 's fault. I later learned there was never a real drawing done of my kitchen or baths.
    The following week some of the cabinets were reordered and this time Provider name locked. said the cabinet company delivered the wrong cabinets. The few cabinets they did put in were cracked (they did not use cabinet screws, but wider screws which caused the wood to Provider name locked. /crack), crooked and appeared to be put in with a hand saw.
    They again said there is not enough money to continue, and although in hindsight it was very stupid, but I felt intimidated and did not know how to finish what they started. They told me I had to call the granite company and pay them with a check. The base cabinets were all off level, cracked, drawers had screws coming through both ends and the top cabinets were the wrong sizes etc.
    I felt very uncomfortable with the granite company coming and NOTHING looked correct. Plus we agreed $9,000 up front $9,000 when the job was done. They again said they had no more money for supplies that was when I said no more and I hope to see them in court.
    I could go on and on but there is not enough space to elaborate on this nightmare and mess this company has left me with. Horrible is an understatement! It has been over 2 1/2 months and nothing in my condo is usable!
    Please don't ever consider hiring K&L Construction or CTM Restoration, they give builders and construction a BAD name and they have no idea what they are doing.
    I have photos and text messages to substantiate everything I am saying. I finally hired a different contractor, and he was astonished when I told him this story. The new contractor had to purchase additional tile to finish the bathrooms, and I was able to pull the receipt from the original tile purchase made by Provider name locked. from Floor and Décor. What Provider name locked. told me was $2652.33 in tile actually cost them $1,600.00. Now, I am out thousands in wasted materials, useless cabinets, not to mention having to get hotel rooms/stay with friends and pay for meals.
    - Cynthia S.
  • It went smoothly and turned out more magnificently than I had envisioned.  All of the crafts people were punctual, professional, skilled, confident, and respectful of my property.  They cleaned up all the debris and hauled it away.  I was impressed in their attention to detail so that everything turned out prefectly.
    - RICHARD L.
  • I am extremely pleased with the result.  Provider name locked. and his team are professionals.  I saved over $20,000 and had the full use of my kitchen throughout the process.  They finished exactly in the amount of time forcasted.  My kitchen looks brand new.  
    - Seth G.
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Cabinet Refinishers in Atlanta

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