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Bathtub Refinishing reviews in Atlanta

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  • First - the provider provided an estimate that ended was unclear.  In retrospect, this was possibly done on purpose.  When the work was estimated we talked about the bathroom counter AND the sinks, as well as a tile tune-up to shower tiles.  He stated he could do this and that "he could do the sinks so only I would know that there was a scratch."   This was a high quote, and I had gotten some other quotes, so I sincerely believed this estimate was for the entire counter + sinks.  (The counter is not very large)  I also made a cardinal mistake of not re-confirming and assuming the work was for the bath counter and sinks.  
    When Provider name locked. arrived, the lead tech stood over me and said that the quote was only for the sinks.  At this point I was on a timetable and had not engaged the alternate Company that I had also gotten (now - much better) quote from, and I reluctantly and now regret terribly - said to go ahead.  They proceeded with the work but never communicated some key things.
      <Provider name locked. >-They removed my drains by cutting them out and not enabling me to re-use them and never told me. Provider name locked. > <Provider name locked. >-They also dislodged  bathtub controls and I was unable to figure out how to re-assemble -- and never mentionedProvider name locked. >

    The lead tech called me in after the work was done, and I looked at both the sinks and the shower.  I noticed air bubbles, holes, swirls/irregularities in the edging on the sink and pointed it out.  The tech said that would "resolve itself after awhile. He has been doing this for 25 years."  I accepted that - as I had no reason to not believe this.  The shower had areas that were missing, some stains were not removed and a crack was not filled.  Again, the tech said once I washed  the shower it should all look fine.  They had a special product that did not require sealing and the off color would wash away.  He also said he could come back if it turned out to be a big issue for me.  When I asked if he could caulk the bath counter (where sinks were 4 lines of caulk - nothing major here) the tech stated that he already packed away his caulking material and the shower installers would have caulk and they could do that for me.   (I had just paid $95 extra to caulk less than 3 feet around the tub.)
    The next few days, I noticed the sink becoming dull and scratchy looking and the shower looked acceptable but not at all what I had hoped for.  I began looking up care instructions since nothing had been left with me and called the business's main offices to ask for guidance.  The phone rep sighed heavily and said she would send me some cleaner.  Another few days went by and I finally called Provider name locked. to see if I could get the tech to come back.  Because of the Company's very inflexible scheduling, I had taken a vacation day to get the original work done (they arrived at 11:30 and left at 3pm) but could not Provider name locked. another day waiting for them to show up.  PLENTY of other businesses work with their consumers to accommodate schedules and  I was not asking for anything outlandish - just a first call.   I encountered a very rude phone person who complained that the highway prevents them from getting anyone out early in the morning.  (A 9-10 window is not unreasonable.  There are many ways this could have been handled.)  I left the conversation furious b/c this business had wasted my time and my money and hurt my heart - I was so excited about getting this bathwork done and they just ruined the experience in every way.  I then sent them pictures of the sinks and called back the next day. I spoke with someone else and asked her if she could share them with the tech and help me know what was possible so frankly - I do not wait in vain and Provider name locked. work time for nothing.  She worked to schedule an afternoon window of 1-4 and that they would call 30 minutes out.  So, that Friday, at 12:30 the tech called and said he would be there in 30 minutes.  I asked if he could give me an extra 15 minutes,as I had hoped the window would start at 1pm (I have a delicate schedule at work myself)  He said he did not want to wait.  I replied I was leaving and would do my best  to get there.  The office then called and said their tech called and stated that I would not be there and to reschedule.  Again, I pleaded I'd be there shortly - but I wanted to manage expectations.  I ended up being there before 1PM and called them to let them know I had arrived.  The tech showed up at 1:30 (after putting me through this.)  He sanded the areas that were scratched and added product to the holes -- and left in 30 minutes.  This was an appointment that should have been scheduled more appropriately first in the AM or as a last stop. I have never encountered a Provider name locked. or more inflexible business as long as I have been hiring folks for my home.
    Separately the shower enclosure and door I purchased to install after the "tile tune up" ended up being delayed.  SO - I called the alternate Company who had also provided a quote.  They had a cancellation and came out and did my shower and bath tile trim beautifully.  There was also a staggering difference in cost.  They explained that it would be too risky to try to do the counter now that the sinks were done because their product would likely cause the other to peel.   I will rate that business separately and not tie them into this mess.  My sincere belief is that you should actually WARN members to proceed with caution if they use Provider name locked. .  Thank you
    - Linda P.
  • I found Encore on Angie's List and called Provider name locked. on Monday about resurfacing two bathtubs. He was able to come out that Friday, and even though I had inadvertently given him incorrect information about whether the tubs had previously been refinished (thus creating more work for him) and he had to deal with (what I didn't know was) a leaky bathtub faucet, he was flexible, upfront about the cost increase, and got the job done in one day, even though he had to stay late to do it. The tubs look brand new and Provider name locked. was incredibly responsive and easy to work with. I can't recommend him highly enough.
    - SUE C.
  • Great overall! He had an Provider name locked. list discount and that was the deciding factor for me to go with him. Provider name locked. is a very professional and trustworthy guy. I left him alone in the house doing the service and he said I could pay him in the evening, after I come back home at the end of the day. Better price and he even had good referrals from his competitor. His resurfacing has a 5-year warranty and he only uses quality materials and techniques. I would hire his services again!
    - Flavia O.
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Bathtub Refinishers in Atlanta

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