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Explore Our Solution Center for Helpful Basement Waterproofing Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Eco-friendly Basement Waterproofing Options

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Basement Waterproofing reviews in Atlanta

Real People ~ Real Reviews ~ Real Results

  • At first the drain seemed to be working, but after a few months I am getting water in my basement again.  The sump pump is not helping.  When I attempted to contact the installer, my calls were not returned and I have not been able to get in touch with anyone to resolve the problem.  These services were sold with a "lifetime warranty" but that turns out to be meaningless.
    - Stephanie H.
  • When we first moved into the house, after using the water for a while, I saw water on our porch. We assumed it was the irrigation system under the porch. They pulled all the plants away from the house to find a leak. We found out that the water was coming from the inside of the house. They tarred and sealed all of the front of our house. They replanted everything. Our lawn is in a flood plane so it's very difficult to keep grass alive but they have managed to do it. While we lived overseas for 2 years they continued to do top notch work and kept us informed about our renters damaging our driveway which the property agent failed to do. They've pressure washed, pine strawed, seeded and more. We never had to worry. Now that we're living in Florida our house in Atlanta is for sale. My realtor was recently showing the house and the basement had recently flooded in a corner. We thought maybe a sprinkler pipe for the irrigation had broke. We called Provider name locked. at the office, whom we have a very good relationship with, and she sent Provider name locked. out the next morning. It was pouring rain but he went out and figured out that the water was coming from the gutter which was clogged. He got onto the roof in the rain and cleaned out that entire corner of the gutter. He saw it had come apart in the corner which was causing the water to run down the side of the house and into a window in the basement. He repaired the gutter, cleaned it out, went home to get his personal wet/dry vac and came back to my house and moved all of the items that were in that section of the basement and dry vacced the floor. I don't know of any lawn service that would have done that. They put the rest of their schedule on hold to take care of our problem because they knew we couldn't. They are amazing! They are a family-owned business. They don't go the extra mile, they go the extra 10 miles.
    - Julia C.
  • It went very well and they completed the installation in the amount of time they said they would.  My only complaint is that they did not leave me with a list of things that I need to follow up on, such as changing the filter on the dehumidifier, which I didn't figure out for a couple of years.
    However, what really impresses me most about this company is their follow up.  I have had 3 minor issues since the installation: one was the alarm on the sump pump quit working, some of the tape that held the plastic in place came loose. In both cases, they came out immediately and took care of both issues at no cost and did so promptly.  The third issue was caused by the installation a new furnace in the crawl space, which tore the lining in a few places, so they came out within two days and made the repairs at a very reasonable price.  It seems like most companies just want to sell you something and never see you again.  This is not the case with Provider name locked. .  They stand behind their guarantee and give great service even years after selling you their product.  I highly recommend them to anyone considering any type of waterproofing.
    - Dedrick B.
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Waterproofing Contractors in Atlanta

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