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Water Heater Repair And Installation reviews in Asheville

Real People ~ Real Reviews ~ Real Results

  • System was non-functional for 2 years. They did many improper things during installation which caused it not to function. In about a year I had several leaks, the hot water element burned itself up. They charged me over $300 to replace it and said they had no idea how it happened. They did not install any kind of expansion tank, which is what cause the slight leak and hot water element to burn itself up. They also had an undersized, improperly located expansion tank located between the solar panels and the indoor system. It's supposed to have 2 that are properly sized on the floor. They didn't put in any insulation in the attic leading to the panels. Once I found out the problem he told me he didn't notice there was no expansion tank.He said he realized it was wrong but refused to give me any kind of refund. His communication was very bad. I would never use them again.
    - Natalia K.
  • They were responsive from the time I called. Very professional office staff. Scheduled me within a day. Technician was friendly, knowledgable and professional. He came with some parts on the truck and attempted to get the water heater going. The job required an additional unexpected part and he got the next day returned and completed the job. Did not charge for the return visit. I have no hesitation about using them for any future plumbing work.
    - myrrl M.
  • This company came highly recommended to me several years ago by a high end local builder. I've used them several times and they are always prompt and thorough, they stand by their work, and strive for customer satisfaction. I really appreciate their flat-rate pricing (cost by job and not by hour). It worked well for me with this job in particularity since my tankless water heater had never been descaled (apparently it's supposed to be performed annually) and it ended up being one of the worst they had seen. This meant it took longer than anticipated but was still the same price. I plan to use them again in the future and highly recommend them.
    - Fruzsina T.
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Water Heater Installers in Asheville

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