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Septic Tank Cleaning reviews in Asheville

  • F
    All About Plumbing & Septic
    I called to schedule a pump-out because the septic was backing up into the house. They said it would be $275 and there could be extra charge if there were a lot of solids. When they got there they brought two trucks a pump truck and another one. It had been raining and was still raining. The sewage was coming into the house through the bathtub drains and it was a bad situation. They saw the situation and apparently knew they had me over a barrel. He told me it was going to be $610 and I about had a heart attack. I was upset and told them that was double what I had been told on the phone. He called his boss and walked around so I couldn't hear what he was telling him. He handed me a tablet to sign electronically and said it was a consent form. The next morning I called the office and complained and they said that I had signed a contract so I couldn't complain about what I was charged. He said that I had signed a statement that I could not make a claim against them or complain to the Better Business Bureau or post anything about them on social media. I asked for a itemized statement of the charges and a copy of their pricelist and they said that they would mail it to me. I don't expect to receive it. They made me feel helpless and taken advantage of. I think they take advantage of older people especially when they find you in a desperate situation. I could either do what they told me to do or live in crap. If I had been told that I could be charged that much I would have called and found another service before but he quoted a reasonable price. There is no way that I am the only one they have done this to. I will never contact this business again and I will not let them keep me from talking about this horrible degrading experience to my friends and family. I know they will post some slick response to this on here but it is only to make people think it wasn't as bad as it was and that they care. But I know how I was treated and how callously they talked to me when I tried to talk to them about being fair and honest and making it right. I didn't even ask for them to stick to what they quoted if they had come down just 16% I would have been OK. The price would have still been high but not at the level where I felt violated. I am sure NOBODY pays $275 have you ever heard of "Bait and Switch"?
    - Janet H.
  • A
    Mike's Septic Tank Service Inc
    This wasn't an emergency, our septic pump alarm was occasionally coming on and it appears our pump was turning on late. The crew came out the day they said (1 day after a call), quickly identified the problem and fixed it. I was quite unfamiliar with our system, so I asked a lot of questions while observing. They were very friendly and helpful, and explained how it was working while fixing the issue. I really appreciated that and their help. I highly recommend their services to anyone.
    - James S.
  • A
    All About Plumbing & Septic
    They were the only company that would respond to our emergency septic problem. They came out on Sunday on Memorial Day weekend and cleaned the septic tank. We otherwise would have had to go check into a hotel. They also identified a problem with our septic filter which they came back a week later to repair. We were very pleased with their work and the price.
    - Glenn F.
  • A
    All About Plumbing & Septic
    Our regular septic tank service provider was covered up with inspections for real estate closings and referred us to All About Plumbing and Septic. Their technicians, Joe and Denver, responded immediately, pulled the pump and ordered a replacement. The manufacturer needed four days to prepare the replacement and deliver it. Joe and Denver arranged to have a third tech to come to our house after 5 p.m. to pump out both our septic tank and the pump tank so we could continue to use our toilets, take showers, and wash dishes until the pump arrived. All the techs were professional, prompt, and courteous. When the replacement pump arrived, Joe and Denver arrived on schedule and worked through the day to get us back on line. Thanks, gentlemen. All About Plumbing and Septic is our new regular septic tank service company.
    - Robert S.
  • A
    All About Plumbing & Septic
    The company ran a specialized camera down the drain field line and discovered the pipe leading from the tank to the "D-box" (distribution box) had collapsed and the D-box was in bad shape. They dug everything up by hand so as not to damage our stone walk way and made all the repairs. This included pressure washing the septic field. It was a hard job that took several days of work. Each step of the way the team was professional and courteous.
    - TOM H.
  • A
    ABLE SEPTIC TANK
    Able called en route to confirm timing. Showed up just ahead of schedule. The professionals were helpful and informative. They willing provided information. Given it was the first time the septic was pumped (and it was 15 years old) - they pumped both sides and explained the difference between the two. They checked/cleaned the filter - which definitely had prevented overflow of solid waste into the field. They recommended a slightly more aggressive pumping schedule. They were careful to avoid making a mess and worked quickly and efficiently.
    - Jeff F.
  • A
    A Rooter King Inc
    Everyone at A Rooter King was very prompt in getting in touch with us. They were able to come out to the house very quickly and everyone was super friendly. We will always use these guys. Such a pleasure to work with.
    - Alexis Z.
  • A
    ABLE SEPTIC TANK
    We called for service in the morning and he arrived later the same morning.  He was able to pump the septic with no issues. The gentleman who came was very friendly, knowledgeable, answered questions and provided very useful information. We were very happy with everything about our service and the company.
    - Sarah T.
  • A
    ABLE SEPTIC TANK
    I spoke to Daphne at Able last thing on 6/09, making an appointment for between 8am and 12pm the following morning. Sounds like excellent service so far. When no one had shown up by noon, i called the office, upon which no one appeared to have any answers. 
    On 6/11 I spoke to Gary, the owner, prior to writing his review and he humbly explained that his wife Daphne had responded to an emergency with her mother and had inadvertently forgotten to schedule my appointment. 
    Chase and John, both charming gentleman, were at the house on 6.10 shortly after i called; they located and unearthed the heavy tank lids quickly and efficiently. They chatted informatively about the procedure while avoiding a close proximity hornets nest and left the site covered and concealed, and judging by the roots they battled, it probably had not been unearthed for a good 10 years.
    I would do business with Able again and i think you should too!

    - Marc H.
  • A
    ABLE SEPTIC TANK
    We had a minor back up and Able was recommended by a neighbor.  When I called, the folks I had contact with at the office were very friendly and helpful.  The next day, Henry and Micheal showed up  and these guys are the best. and really know their job.  It is such a pleasure to watch real pros at work and it was such a wonderful learning experience for me.  They were truly happy to share their knowledge with me so I could better understand how my system works and how to keep it working.  Able starts with A and that is the quality of the service they provide.
    - Douglas B.
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Septic Tank Services in Asheville

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