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Hvac Repair reviews in Asheville

Real People ~ Real Reviews ~ Real Results

  • We called Darrell (on the recommendation of our contractor) and made an appointment with him to come look at our house for an estimate on air conditioning work (split unit). On the appointed day and time we were waiting for him. And waiting. He never showed up. He also did not call, either beforehand to warn us, or afterwards to explain/apologize. This is the full extent of our dealings with this company -- past and future.
    - ALAN A.
  • Steve with Black Dog Mechanical was just great: prompt, friendly, professional, straightforward and fast (and he loves dogs). He diagnosed and fixed the problem all within 20 minutes. After having been without air conditioning for a few days (in the sweltering heat) and calling around to many other service providers in the local area (all of whom couldn't come for nearly a week), Steve came out right away. I couldn't be more delighted with his service and would not hesitate to call on him again or recommend him to anyone. This is how it should be done!
    - James S.
  • Best service to date. We have had to have this AC unit re-charged several times, this was by far the best experience. They gave me a window of 12-2 PM, which in my experience means 2 PM. The technician was ringing the doorbell at right at 12 and the office had called 15 minutes prior to let us know he was on the way. AND, they were able to send someone out the same day we called. Absolutely fabulous service!!
    - Jon H.
  • Very pleased with this visit ! Eric arrived right on appt time, took the time to review everything he was going to do and then asked do I have any concerns.After Eric finished, he reviewed everything that was checked and adjusted as needed. I highly recommend this company !
    - richard p.
  • The technician came out after hours and got our unit up and running in about 40 minutes. I knew there would be a higher charge for coming out after hours. I called around to other companies in the area to see what they charge for the same service since we thought ours was way overpriced. We found out that we had been significantly over charged. There was a charge of a $148 for them to show up after hours. $40 part plus $10 filter. Cost and labor including the parts was an additional $250! We ended up spending over $400 for a $40 dollar part and 40 minute repair job. Other companies would have been in the ball park of $200. We had used this company in the past but could not remember their name. We accidentally used them again because of an emergency. We were out of town so I could not access my files. We were overcharged significantly by this company 2 years ago and did not want to use them again. I would definitely check around and price compare so you will not be burned with the pricing as well.
    - Stacey P.
  • I was charged $802.00 for the replacement of the valve but valve was not the issue. And I was charged $134 for an initial diagnostic that was incorrect. They then identified the issue as being something completely different then the valve and again wanted to charge me again $134 for a second diagnosis and $267 to replace a part that has one screw. It was covered under warranty so was free and took less then five minutes to replace. After paying them almost a thousand dollars the issue was not fixed and they wanted to keep charging for more parts so I had another company come out to look at it. Sheer Comfort found the issue in ten minutes. A loose wire. I was charged almost a thousand dollars for a loose wire.
    - Paul A.
  • I reviewed Mikes back in January and gave the company a low rating due to theft of items from our home during the installation. Recently in April the company manager contacted me informing me one of the employees who had been in my home had been fired related to being arrested. In light of this new information, the company contacted me and paid us back in full for the replacement cost of the missing items. I couldn’t change my other review, so added this new one. The company does take complaints seriously and values customers.
    - Victoria B.
  • We read reviews which were excellent called had a comfort consultant out to the house the same week the consultant and Technician evaluated our current system made recommendations were we educated on the system signed the contract within a week installation was performed the crew was professional prompt Ron our consultant made sure we got our rebate discount and set up our Wi Fi for the thermostats amazing!!!! We highly recommend this company!!!!!
    - wayne l.
  • My existing HVAC system went out on me during the super cold spell in early January. From my initial contact, to meeting Bill Sears (who was willing to come out in the snow), to the quickness with which they got me on the schedule for the install to the professionalism of the installers, I truly had an excellent experience. Their pricing was also quite competitive with the other quotes I received. I highly recommend Gentry Heating. I will use them for any future needs.
    - chris w.
  • The service technician came out the same day as I called, quickly identified the problem (faulty inducer fan relay/controller), and gave me a verbal price range of the replacement. The service call was $90 and I was able to use a $25 Angies List coupon (also saw the same value coupon available on their website). He was friendly and professional. The office called within 2 hours with the exact price of part (to be ordered) and labor and scheduled installation for 3 days later. Installer was another technician, also friendly and professional, who took less than 10 minutes to replace the part and test the furnace. Everything works perfectly.
    - Chris B.
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HVAC Contractors in Asheville

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