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Find Top-Rated Asheville Home Cleaning Services

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House Cleaning reviews in Asheville

  • A
    Turners Home and Office Cleaning Services
    My experience with this company went well. The owner, Lulu, was very polite on the phone during our initial discussion about what I needed. She was very prompt when coming to my home to give me a quote and also very prompt when coming the day of cleaning. She was very thorough and helped me deep clean my home in prep for hosting an out-of-town guest and also a party that weekend. She was even kind enough to recommend someone to help me get my lawn mowed since I was running out of time to get everything finished myself. As a side note, the gentleman she recommended came the following day and did a wonderful job on my lawn! I would absolutely hire her again and plan to have her help me again for fall cleaning.
    - Wendy R.
  • A
    Handy House Cleaning
    Vickie was great! She was punctual, professional, friendly and informative. She used some effective cleaning products which cleaned well and smelled good too. My place has not been thoroughly cleaned in a long time and she cleaned with a smile on her face and a positive attitude. I would certainly have her clean my place again- Thanks, Vickie!
    - Margaret M.
  • A
    Kimberly Kleeners
    Kimberly came to clean after we sorted our things and staged our townhouse for sale--and left town. Our real estate person was extremely pleased with the results, and the very first showing brought us an offer for a contract. Nine days later, it was sold! We appreciate Kimberly's white glove cleaning; it was worth every penny. We highly recommend Kimberly Kleeners!
    - DIANE S.
  • F
    Above And Beyond Clean-Up
    I reached Cayla Young by telephone on July 23. She seemed sweet and interested and made an appointment to visit on July 25 to assess the job (monthly cleaning of our two-story house). She said she'd check her calendar when she got home and would telephone if she found a conflict. I specially arranged the date, I told her, so that my husband and I could both meet her. I emailed her clear directions to the house. We waited for her for two hours. She never showed up, never called, never answered my email. We were disappointed in her.
    - Janet & Bill P.
  • D
    Eye On Your Home
    The crew did an OK job. Their lack of respect for the sanctity of my home I found most upsetting (after they departed, I found a vacuum cleaner attachment sitting on my home alter, next to portrayals of my sacred pictures and items of worship). When the owner called to see when I wanted to reschedule, I told her I did not want her in my home and described the transgression. Her response was "Oh, uh-huh." No apology, no nothing. I will not rehire or recommend.
    - Edward J P.
  • F
    Waynesville Maid
    This company has unscrupulous billing practices, so be careful. They billed me $45/hr for 13 man-hours, to clean my empty 3BR house after I moved out. On what planet does it take 13 hours to clean an empty unfurnished 3-bedroom house? When probed on this question repeatedly, the owner became evasive, and quite defensive. In lieu of a real explanation, I asked for a theoretical accounting of how the work might have taken 13 hours. The response was, "I'm not having this conversation." It is not unreasonable to ask for an accounting of services provided when being billed over double the market rate for a service. As for the service, it was satisfactory, although not exemplary. After showing up 2 hours late without notifying me, I met 2 cleaners, who stayed for 4 hours. Apparently, there were 2 more cleaners who arrived in my absence. I returned in the evening to find that no attempt was made to clean the kitchen floor or any of the interior walls. A closet shelf was dislodged from the wall and no attempt was made to reattach it. These aren't major problems, but the next day I was more than a little surprised at the $546 invoice. Designer Maid should have contacted me to let me know they were sending an additional 2 people to clean the horrible filth I apparently live in. In the end, I was charged $137 per hour for a job that took less than 4 hours. This is more than triple the rate I was quoted, and quite an insane price for cleaning an empty house. In lieu of their horrific customer service, the owners continue to lie and deny their deceptive business practices of "man hours" and "work hours", as this was not explained to us nor was there a contract detailing these charges prior to the appointment. We also never consented additional "man hours" from 2 more employees that apparently showed up "later in the day" without our knowledge, at the steep cost totaling $137/hr., upon which we never agreed, as this is more than double the market price for the service. Beware of these professional scammers. This company continues to harass us with false accusations; and a background check on Designer Maid reveals a litigious history with their prior customers.
    - David N.
  • F
    Waynesville Maid
    Beware of this business, highly unprofessional and deceptive business practices. Received an estimate of $45.00/hr for a move out cleaning service for 2 people, upon which we agreed. The 2 cleaners showed up 2 hrs. late for their appt., stayed between the hours of 2:20 and 6:10 p.m., and did not leave an invoice of services or receipt. when they left. The following day the owner, Michael Wells, calls us with a total bill of $546.00 for the 4 hours of service provided, stating that 2 additional cleaners showed up later during the appointment, so everyone could leave the house by 6 p.m. When my husband requested an explanation of services provided for the outrageous price totaling $137.00/hour, none was given. We were never informed of an estimated rate that went from 45/hr to 137/hr . We were never made aware of the situation of additional cleaners having showed up at this cost. The cleaning job itself was mediocre at best, as a walk-through next morning included a kitchen floor that was not cleaned and markings on the wall, and many other minor details missed not expected of a professional cleaning service. The worst part of this experience, was the customer service. When my husband requested an explanation for the bill of $546.00 for 4 hours of work detailed, as it is MORE THAN DOUBLE the market price of a move-out cleaning service, the owners of Designer Maid proceeded with threats and insults in an aggressive manner; questioned us why we called a cleaning service, and called our house "dirty" and accused us of wanting "freebies". Evasive response and repeated harassment from the owner through out our many phone calls and e-mails.
    - Stacey N.
  • C
    Above And Beyond Clean-Up
    The service was a no-show...I do not know the circumstances. Have spoken with Cayla numerous times since. She wants to make amends. HOPEFULLY THIS WILL REPLACE MY PREVIOUS RATING OF F....I WAS A BIT HARSH WITH THAT RATING...DON'T KNOW HOW TO REMOVE THE REVIEW AND SO FAR NO HELP FROM ANGIE'S LIST (2/22/18)
    - Marcia S.
  • A
    asheville moving & labor
    The "team", and it was a busy team unloaded and the household over two day. They move the item with care and placed them in the house or in the basement. Each team member was on the jog with no break! If I have to move again they will be my team
    - Charles K.
  • A
    Eco Cleaning Service
    I was very impressed with Antonia's efficiency and professionalism, as well as her attention to detail. I could tell she brought a strong ethic of excellence to her work, and all the sweet little touches she added made everything feel fresh after she left. Her service actually gave me a feeling of being cared for.
    - Tracy K.
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Home Cleaning Services in Asheville

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