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Find Top-Rated Asheville Gas Fireplace Repair Services

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Gas Fireplace Repair reviews in Asheville

  • A
    Overall excellent service. The tech called and asked if he come come early since his last job had been competed much quicker than expected. He gave the fireplace a thorough inspection and cleaning and found that it was not configured properly - no sand beneath the logs. He added sand and re-positioned the gravel and rock wool. I asked about the condition of the logs and he said the entire system was in good shape (for it's age) and that the logs should last for a number of years. I will definitely call them for next year's annual service or if problems arise.
    - John W.
  • A
    This is the second year that we have used this company. They are on-time, personable, professional, clean and well-priced. We are extremely satisfied and would recommend them without the slightest of reservation.
    - David L.
  • D
    Plumber showed up with can of compressed air. Removed stacked logs, blew dust around inside fireplace, ask customer (me) for paper towels, wiped of minimal amount of dust from outside the unit, said everything looked fine and was done. Good guy and probably a good plumber but "the deal" was no bargain at $79.00.
    - Jim C.
  • B
    As part of the purchase you include your name, contact info, and preferred time for the service. There was no contact from the vendor. I contacted them and was informed that he liked to "bundle" jobs when working in the Asheville area. I didn't hear back for two weeks. When I called back to follow-up, they were fairly prompt in their response to my voicemail (contacted the next day) and were apologetic regarding the delay explaining that there had been a glitch with Angie's List and they did not get the information. Mr. Zeller came that day. He was personable, knowledgeable, and gave me a tutorial on my fire logs. I would definitely use them again, with the understanding that it may take awhile to get the job done.
    - Lori J.
  • F
    The project was an unmitigated disaster. We had a full proposal done with a representative coming to our home and reviewing our needs and taking full specifications, etc. We were told the project would take 3 days (work a full day Wednesday, partial day Thursday with inspection that afternoon, and finish Friday) and cost $7,200. We were also told our entire fireplace would be completely sealed in so none of the existing fireplace odor or chemicals could leak out (my wife and young daughter are chemically sensitive and this was the entire impetus for the project). I paid a deposit of just over $5,500 and we agreed to move forward. The team showed up 3 hours late on Wednesday, didn't come at all on Thursday, came back on Friday and then couldn't get the inspection until the following Monday - leaving our entire fireplace open (as they had removed the flue and ash-catch) and our whole house smelling of creosote and smoke for the weekend. Then, they failed the inspection on Monday. They then didn't come back out to resolve the issues from the first inspection until Thursday at which point they opened the box of the final piece of the fireplace surround for the first time only to find it damaged. They then waited until the following Tuesday to order a new one, which they assured me they would overnight - but didn't until I got extremely firm with my service rep and they got it there on Friday with another inspection scheduled for that day. Which they again failed. They finally passed the following Monday and came to seal up the fireplace on Tuesday, which, lo and behold, they can't do because of the design of the fireplace they recommended for exactly that purpose. They also had a high-chemical and high-odor sealer for the spaces they could do and assured me that they would be happy to come back and seal the surround to the best of their ability (not fully, mind you) with a sealer of my choosing. They also said a reduced price would be offered as compensation for my trouble and accepted a final check of $1,000 (bringing the total payment to just over $6,500). After finding an appropriate sealer I reached out to the company to finish the project and even offered to pay more for a new surround to make sealing it easier and more efficient, at which point I was assured they're happy to help, will charge me cost for the parts and work to complete the job to our satisfaction. However, I was informed the next day that in order to continue working, I would need to remit the full, contracted price (not the discounted price as accepted by the company representative) as well as pay for any and all additional work (i.e. the completion of the original job as contracted). So (very) long story short, I'm down 3 weeks, $6,500 and have a still as of yet unfinished job. Suffice it to say I would strongly recommend not using Wright's services.
    - Richard A.
  • A
    After I purchased the gas log service, John Zeller promptly contacted me to work out a time to come out.  He arrived promptly the day after I purchased the service and got the gas logs working again.  He was very prompt and very professional.  I will definitely use his company again and would recommend him to anyone needing this type of work.
    - Diana C.
  • B
    I recently had my roof replaced and my roofer told me my chimney was in bad shape and should be removed. I wanted a professional opinion, however, so I called around to a number of places on Angie's List that advertise chimney inspections. All of them quoted me $150 but they were booked up. Wright's quoted me $175 but were able to get someone over within a few days. 
    I was gone for the inspection but my fiancé was present and she informed me via text that the inspector was inspecting my unvented gas logs and not the chimney. I told her to have the inspector stop the service and not pay him until I could get it sorted out. I called up and spoke to a representative and she informed me that a chimney inspection actually costs $220 (or something in that ballpark). I told her I refused to pay for the gas log inspection and that I would be going elsewhere for the chimney inspection.
    About an hour later, I got a call back from Wright's and they offered to do the chimney inspection for $175 and not charge me for the gas log inspection because the person who originally gave me that quote was new and not familiar with the types of inspections they performed. I was stunned at their amazing customer service. They could have easily just let it go and not tried to make amends. But they were responsive, apologetic and eager to make things right. I was very, very impressed. This level of customer service, in my experience, is rare.
    And had everything else gone smoothly, as I assumed it would, I would have given Wright's "A" grades across the board. But unfortunately, after performing the chimney inspection, they never sent me the report! My fiancé had paid them on the spot after the correct inspection was completed but a report never followed! I waited almost a week and I called back. They said the report had gotten lost or misplaced as a result of a computer glitch. However, they were somehow able to resurrect it and email it to me. 
    So Wright's seems to be very well-intentioned. They are run by friendly people who are responsive and customer-oriented. But their execution needs improvement.
    - Adams B.
  • A
    Pleasant and professional. We took advantage of a service special for our gas log fireplace. Since he is a Plummer, we took advantage of his services to clear a slow sink in our garage. He took care of everything promptly. As soon as we purchase the deal, he got in touch with us within the day. I wouldn't hesitate to use him again.
    - Laurence W.
  • A
    Mr. Zeller did a great job.  He contacted me within hours of purchasing a "deal" from Angie's List.  
    He worked within my schedule, was punctual, personable, and thorough.  
    I will definately use his services again!
    - Barbara A H.
  • A
    This is a fantastic company to do business with.  First, communications were always fast and appointments scheduled quickly.  Erin, who runs the office, is absolutely the best!  Both Kevin and Sam did the work over the course of several different days.  They always arrived on time, were very pleasant, took time to answer all questions, and left the work areas clean.  I am new to the Asheville area and was concerned about finding a good, friendly, and reliable plumber... but not any longer.  They are now my go-to plumbers.  Without hesitation, I highly recommend calling this company for all of your plumbing needs.
    - Peg P.
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Gas Fireplace Repair Services in Asheville

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