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Window Replacement reviews in Albany

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  • Provider name locked. was so highly rated, we called them first.  An estimator came over and he seemed fine.  He did some measuring, but he said a curious thing, that the owner would want to remeasure to make sure because the owner did not trust the estimator.  We eventually found out why.  We were given some brochures and got an email with the estimate.  The estimate was the paragraph with words and then one number for the estimate type - no break Provider name locked. , no suggestions about what might cost more or less or how to save money.  But, the description did not match the brochures we were given.  In fact, it was a little misleading regarding exactly which series of window we would receive.  After a lot of back and forth and the estimator coming back out and demonstrating his lack of math ability by coming up with several different totals for a column of four numbers, we decided that the estimate was not for the correct number of windows, and that we had no idea how much the project would really cost.  We refused to put down a deposit and have continued looking.  To be fair, we did subsequently get another estimate that was close in price, but a little higher, so I am not sure there was anything wrong.  But, Angie's List asked me for an review, and our dealings with the estimator made us leery of moving forward with Provider name locked. .
    - Edward E.
  • The whole process started in early February. I received a call back to schedule an estimate appointment within 24 hours of leaving a message on their website. The estimator was on time and very professional. He advised me of the necessity to replace some hardware on the door that wasn't up to fire code, and was able to advise on building codes. I had a quote a few days later.
    After comparing quotes and deciding to go with Provider name locked. , the remainder of the pre-sales discussions happened via email. They took the deposit via phone and scheduled a time for a project manager to come out and take final measurements and make sure that nothing was missed. They gave me a time frame of 4-6 weeks for the replacement doors to come in from being ordered.
    4 weeks to the day I received a call back that the doors were in, and installation was scheduled for 2 business days later. The workers showed up right on time (if not a bit early) and got right to work. It took the team of 3 people 5 and a half hours to replace both doors.  Once everything was complete they cleaned everything up (I'm pretty sure everything is cleaner than when they started), even going so far as to sweep the driveway to make sure they got all the construction debris. 
    I'm exceptionally happy with the whole experience and would use Provider name locked. again in a heartbeat. They're a little more expensive than some of the other contractors or going through Home Depot or Lowe's, but it's well worth it.
    - Adam D.
  • Didn't go well - after signing the contract, the sales man got into a fist fight with me over a door selection, because I picked a door different than the one they installed.
    - robert W.
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Window Installers in Albany

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