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Pool And Spa Cleaning reviews in Albany

  • F
    Jay's Precision Pool Service
    Horrible. I asked about the deal they had, Totally ignored me. Charged me to open the pool plus $95/hour to pump water off the cover. The total cost was almost $600. I have never paid this much to open my pool. In addition - my pool was not cleaned. I called to have them come back to clean the pool - but they were too busy. I will NEVER use them again.
    - Debra H.
  • A
    Jay's Precision Pool Service
    Jay was very helpful and kind explaining what we needed to do to get our pool working.  Between seeing the pool open and closing on the house, we had a terrarium with lots of tadpoles.  He has been very helpful installing some equipment and explaining to us how to maintain the pool.  He is very busy and can arrive off-schedule, but we are happy with our service and expect to continue to use him.
    - Edward E.
  • D
    I was reluctant to write this, but I did want to share my experience with Caribbean Pools. We contracted with Caribbean to remove the old concrete that surrounded our pool, pour new concrete and install a new liner. The price quoted was $10,000. They started the work a couple weeks late, due to other commitments. They installed a new skimmer for us for an extra $400; we weren't notified prior to the installation, they just did it, and then we were informed we had to pay for the skimmer. Next came the liner: they had installed it in the shallow end, but told us that the bottom was too rough in the deep end and we had a choice: $3,000 to cover the bottom with concrete or $1,000 to put sand on the bottom of the deep end. Since the cover was already half on, we chose the sand. We were so not happy with all of these extra charges, but felt we really didn't have a choice. I think $1,000 for sand is exorbitant (we later had other pool people tell us they were shocked at the $1,000 they charged us for the sand). They finally finished up and the pool started leaking immediately. To Caribbean?s credit, they hired a diver to find the leak. He determined that the new skimmer (the one they had just installed!) needed tightening; it was tightened, but the pool still leaked. Diver comes back, and says the same thing. We had another pool guy come out and he finds a large crack in the second skimmer (they told us they checked the second skimmer when they replaced the first skimmer and there was nothing wrong with the second one).  He thinks that when Caribbean poured the concrete, the weight of the concrete cracked the second skimmer. We covered the skimmer up and asked them to replace the skimmer and they said sure, for $2,500. We also felt sharp rocks coming thru the liner in the deep end; the $1,000 of sand apparently didn't contain only sand! Once again to their credit, they had a guy come out and with a rubber mallet, hammer in the sharp rocks, to this day there are still a lot of sharp rocks protruding through the liner. When we opened the pool for this summer, we noticed numerous cracks in the concrete, a couple of them major ones. I once again called to complain and was told that it wasn't covered under warranty and I would have to pay for the repairs. Their concrete guy called and I told him that we were looking into having the skimmer fixed before repairing the concrete and we are currently only using one skimmer.  In conclusion, we felt ripped off regarding the sand; and the pool STILL isn?t fixed. Really, really disappointing.
    - Cara H.
  • A
    Cuomo Country Pools LLC
    Short Answer  If I had to do it over I would absolutely work with Gary and his guys from Cuomo Country Pools again.  There is so much that can go wrong with a pool install and you just don't want people who are cutting corners.  Gary and his staff do it right, and they are pleasant and efficient. The end result is a gorgeous pool with a liner that fits like it was painted on.   There was a lot more to the process than we anticipated, but the project went nearly perfect.  Gary and his crew do a quality job, and we were not disappointed.  
    LONG ANSWER:  The owner Gary came to the house to make the sale and he is admittedly a contractor, not a salesmen.  I had a few moments of hesitation because he is not a smooth talker, but in the end his sincerity and  genuine honesty won us over.  He will give you the pros and cons from his decades of experience in the industry, and in the end he tells you, the decisions are yours.  He doesn't sell you anything you don't ask for.  He will tell you all the options available and what has worked well and not so well, if you ask.     He kept in touch with us, and once the permits and weather allowed, Gary and his crew showed when they said they would (bright and early, and ready to work).  The process of digging the hole, putting the actual galvanized pieces together and putting the concrete surface around the pool floor took only two days.  I have to say that Gary and his crew were always personable and pleasant.  My six year old is cute, but can be a bit much.  They were great to him and answered every question he had.  
    The electrician was a separate contractor that was recommended by Gary.  He clearly stated that the electrician did good work, but we were free to look for a qualified electrician who might be a little cheaper.  We should have.  We paid about three hundred dollars more than we should have for the work performed by the electrician and his choice of putting the outlet and switches on a pressure treated 2x6 board was a bad choice.  A 4x6 post would have looked a lot better.  He is a good electrician, but we overpaid for that part.  He did show up on time, as expected, and did exactly what he was supposed to do.  
    The installation of the concrete went well and again Gary and his crew did a great job.  Gary also recommended that we maximize our use of concrete at the onset because it is easier to do it now and the result with regard to color matching is better because it is all from same pour.    They did a great job laying out the patio framing and it looks so good!  At first, I thought this might be a way to pad the bill, but he steered us away from the slippery, stamped concrete that was twice the cost compared to the brushed concrete because it is safer, and he installs both versions.  Gary and his crew did a great job with the installation of the concrete.  The decision we made  to get an extra 600 square feet of concrete was  for the best. Gary correctly advised us where to add the extra and where to keep the perimeter with the 3 feet that it comes with.  The extra square footage  makes using the pool so much nicer and the whole area more comfortable.  The concrete guy showed up as if on demand and their partnership was seamless.  There was no waiting for them to show up.  When Gary's crew was done with the frame, the concrete guy was there within 15 minutes.    The cost of the concrete was also very competitive.  
    The pool was 18x36 and 8 feet deep.  There was a lot of dirt that had to be graded and they did a good job with that.  It changed the layout of our yard and during our initial meeting Gary he had said that the dirt and equipment would have a big impact on our yard.  The did a good job grading out all that dirt, but we had someone come in and hydroseed.  That and another 20,000 sq. feet worth of loose seed, two weeks of constant watering and even in our sand we grew a healthy lawn in record time.  
    When the pool is done and you are ready to learn how to operate the equipment and figure out what you need Gary will give you the basic instructions on what you need to do.  It isn't really enough instruction to be proficient right away, but we found comfort in the fact that Gary has been available to answer any questions we have had when we call.   Gary will also introduce you to his wife Gina at this point.  She is like the Queen of Cuomo Pools, and a master at pool chemistry.   She is also the first person you get when you call the store.  Both Gary and Gina know how to give real customer service.   When you go to the store to meet her , she talks to you about what you need for your pool and makes it seem possible to do this well.  She will tell you exactly what you need to do, and if you follow her instructions, you will not have any issues.   As a result, we are more confident.  The store they operate is a little far for us, but they are so nice and helpful, and most importantly, responsive.  They are knowledgeable and a  great resource.  While some of our smaller purchases will be made closer to home,  we will continue to patronize their business as much as possible.   
    The Negative-
    1) While the grading looked good, there were a lot of small roots from the trees that were poking through all over.  Its a small gripe, but Gary had said we wouldn't see any of the roots and when I mentioned that to him he acted put out, but attempted to make it better than it was.  We did have to do more than we thought in terms of that part of the grading.  

    - timothy b.
  • F
    Islander Pools & Spas Inc
    Islander is the worst pool company I have dealt with in the 5 years we have owned our pool.  I called them to close and open our pool last year after seeing an ad on tv.  They insisted on charging my credit card as soon as the appointment was made. I wasn't thrilled about paying for something before it was done, but I went along with it anyway.  Closing the pool seemed ok, however, the following spring when they opened the pool, it was a disaster.  They opened it while we were away.  When we were able to look at the pool closely, we realized they didn't really do anything except to take the cover off and leave.  The valves were not open so the pool wasn't filtering properly.  I had asked them ahead of time to please attach a new backwash hose because our old one was ripped and they never did.  When I called the office to ask them to come out and get the pool running with a new hose, the manager told me they couldn't come back but that I was welcome to come into their store and purchase one to put on myself.  They didn't put the right combination of chemicals in the pool so it took us weeks to get it clean enough to use.  The owner/manager was very rude and unpleasant which made it difficult to get them to do anything. Overall, I would never recommend Islander Pools in Albany NY based on cost and customer service.  I have since started using Whips Pool Service in Ballston Spa and I am so happy I did.
    - Sally D.
  • A
    Albany Pools Rebuilders Inc
    As I said in the above caption it went very well our entire backyard was transformed we had a few questions on the new concrete pool decking and it was resolved with both parties being pleased you couldn't ask for a better contractor to work on your house or property. I wish they all went as smooth. Thanks
    - robert w.
  • A
    Albany Pools Rebuilders Inc
    Albany Pool Rebuilders are fantastic and awesome. They come on time, they do the work completely and for less than what they quote, and they come back if there's any problem. They are reliable, well-priced and they have a great customer service.
    - Devorah W.
  • A
    Albany Pools Rebuilders Inc
    We had called several other companies in addition to Albany Pool Rebuilders. Only one other company called us but never showed up as they had promised. Albany Pool Rebuilders called back and came as promised. They did not try to have us do work we did not need.
    - Karen K.
  • F
    Sarim Pool Service
    Dealing with Sarim Pools to get a new above ground pool in was a headache from the beginning. The job was delayed several times and in the end, I complained to him and his response was to pull everything up he'd already done, leave the job, and jam a note in my front door. No phone call, nothing. It took Sarim Pools two weeks to mail me sample liners. Once we selected a liner it was time for the install. Sarim told me it would take a day to install. On the day of the install, I stopped back at my home during my lunch hour and saw that it was 12PM to find the job had not been started. I called him and asked where he was and he reiterated it would only take a day to complete. I came home from work at 5PM to find two of his workers sitting in my patio furniture smoking cigarettes. This continued for an hour and a half. Sarim decided to leave my job to go on another service call. Sarim finally returned to say he would complete the job the next day. Sarim also brought the wrong type of pump and filter. I asked for a cartridge filter and he instead brought a sand filter."This is what you want" Sarim says. No, Sarim, actually it isn't. I get a phone call from Sarim on the following day saying he had no one to do the job so it would be completed the following Monday. All of the equipment sat in my backyard for 4 days. This includes the empty water bottles, trash and empty packs of cigarettes his workers left there. I called him back, telling him I was unhappy with the delays. He returned the following Monday, pulled a center drain pipe up out of the ground, took down the frame, removed all of his equipment and left a nasty note in my door "Good luck finding someone else" "Sorry we couldn't drop everything and put in your pool".   If Sarim couldn't complete the job in the time he originally said, he should have been up front about it.
    - Andrew J.
  • F
    The Spa Wholesaler
    The Spa Wholesaler company is actually two guys mostly on cell phones working out of a dingy warehouse in Watervliet that was only staffed by appointment. I should have done more research.

    They seemed nice and knowledgeable and the price seemed great so I spent over $6000 (that was a lot of money for me) on a decent 4-6 person Raindance Cascade hot tub. I loved it at first, but when I found a crack and chunk missing under one of the headrests only a few months after delivery I wanted it replaced or at least repaired. They dropped the tub when they delivered it, so I am not sure if this was related or not.

    Ultimately, after more than a year of emails and calls that seemed to only spur unfulfilled outcomes, I contacted the manufacturer and reported my issues.  Only then did the Spa Wholesaler finally contact me and offer to provide a replacement tub. The problem is that the replacement tub is smaller and a different brand, which seemed to be significantly less quality and motor seems far less powered. The first tub is was a therapeutic pleasure for my back, this one feels like someone blowing bubbles, there is just no power to it.

     I can not help but feel the owner used their knowledge of spas against my uneducated spa knowledge and they gave me a lesser spa and took away my quality used spa and left me with little if any alternatives for a true resolution. The price was great, if you want to roll the dice and risk using them it is up to you, but I would personally never use them again after such terrible service; the chasing after them for months, being misled, personally it was just not worth it for me. I would prefer to deal with someone I can trust and obtain real service and know I am obtaining a quality product from start to finish.
    - Donna O.
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Pool And Spa Cleaners in Albany

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