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Pool And Spa Cleaning reviews in Albany

Real People ~ Real Reviews ~ Real Results

  • I was reluctant to write this, but I did want to share my experience with Provider name locked. . We contracted with Caribbean to remove the old concrete that surrounded our pool, pour new concrete and install a new liner. The price quoted was $10,000. They started the work a couple weeks late, due to other commitments. They installed a new skimmer for us for an extra $400; we weren't notified prior to the installation, they just did it, and then we were informed we had to pay for the skimmer. Next came the liner: they had installed it in the shallow end, but told us that the bottom was too rough in the deep end and we had a choice: $3,000 to cover the bottom with concrete or $1,000 to put sand on the bottom of the deep end. Since the cover was already half on, we chose the sand. We were so not happy with all of these extra charges, but felt we really didn't have a choice. I think $1,000 for sand is exorbitant (we later had other pool people tell us they were shocked at the $1,000 they charged us for the sand). They finally finished up and the pool started leaking immediately. To Caribbean’s credit, they hired a diver to find the leak. He determined that the new skimmer (the one they had just installed!) needed tightening; it was tightened, but the pool still leaked. Diver comes back, and says the same thing. We had another pool guy come out and he finds a large crack in the second skimmer (they told us they checked the second skimmer when they replaced the first skimmer and there was nothing wrong with the second one).  He thinks that when Caribbean poured the concrete, the weight of the concrete cracked the second skimmer. We covered the skimmer up and asked them to replace the skimmer and they said sure, for $2,500. We also felt sharp rocks coming thru the liner in the deep end; the $1,000 of sand apparently didn't contain only sand! Once again to their credit, they had a guy come out and with a rubber Provider name locked. , hammer in the sharp rocks, to this day there are still a lot of sharp rocks protruding through the liner. When we opened the pool for this summer, we noticed numerous cracks in the concrete, a couple of them major ones. I once again called to complain and was told that it wasn't covered under warranty and I would have to pay for the repairs. Their concrete guy called and I told him that we were looking into having the skimmer fixed before repairing the concrete and we are currently only using one skimmer.  In conclusion, we felt ripped off regarding the sand; and the pool STILL isn’t fixed. Really, really disappointing.
    - Cara H.
  • Short Answer  If I had to do it over I would absolutely work with Provider name locked. and his guys from Provider name locked. again.  There is so much that can go wrong with a pool install and you just don't want people who are cutting corners.  Provider name locked. and his staff do it right, and they are pleasant and efficient. The end result is a gorgeous pool with a liner that fits like it was painted on.   There was a lot more to the process than we anticipated, but the project went nearly perfect.  Provider name locked. and his crew do a quality job, and we were not disappointed.  
    LONG ANSWER:  The owner Provider name locked. came to the house to make the sale and he is admittedly a contractor, not a salesmen.  I had a few moments of hesitation because he is not a smooth talker, but in the end his sincerity and  genuine honesty won us over.  He will give you the pros and cons from his decades of experience in the industry, and in the end he tells you, the decisions are yours.  He doesn't sell you anything you don't ask for.  He will tell you all the options available and what has worked well and not so well, if you ask.     He kept in touch with us, and once the permits and weather allowed, Provider name locked. and his crew showed when they said they would (bright and early, and ready to work).  The process of digging the hole, putting the actual galvanized pieces together and putting the concrete surface around the pool floor took only two days.  I have to say that Provider name locked. and his crew were always personable and pleasant.  My six year old is cute, but can be a bit much.  They were great to him and answered every question he had.  
    The electrician was a separate contractor that was recommended by Provider name locked. .  He clearly stated that the electrician did good work, but we were free to look for a qualified electrician who might be a little cheaper.  We should have.  We paid about three hundred dollars more than we should have for the work performed by the electrician and his choice of putting the outlet and switches on a pressure treated 2x6 board was a bad choice.  A 4x6 post would have looked a lot better.  He is a good electrician, but we overpaid for that part.  He did show up on time, as expected, and did exactly what he was supposed to do.  
    The installation of the concrete went well and again Provider name locked. and his crew did a great job.  Provider name locked. also recommended that we maximize our use of concrete at the onset because it is easier to do it now and the result with regard to color matching is better because it is all from same pour.    They did a great job laying out the patio framing and it looks so good!  At first, I thought this might be a way to pad the bill, but he steered us away from the slippery, stamped concrete that was twice the cost compared to the brushed concrete because it is safer, and he installs both versions.  Provider name locked. and his crew did a great job with the installation of the concrete.  The decision we made  to get an extra 600 square feet of concrete was  for the best. Provider name locked. correctly advised us where to add the extra and where to keep the perimeter with the 3 feet that it comes with.  The extra square footage  makes using the pool so much nicer and the whole area more comfortable.  The concrete guy showed up as if on demand and their partnership was seamless.  There was no waiting for them to show up.  When Provider name locked. 's crew was done with the frame, the concrete guy was there within 15 minutes.    The cost of the concrete was also very competitive.  
    The pool was 18x36 and 8 feet deep.  There was a lot of dirt that had to be graded and they did a good job with that.  It changed the layout of our yard and during our initial meeting Provider name locked. he had said that the dirt and equipment would have a big impact on our yard.  The did a good job grading out all that dirt, but we had someone come in and hydroseed.  That and another 20,000 sq. feet worth of loose seed, two weeks of constant watering and even in our sand we grew a healthy lawn in record time.  
    When the pool is done and you are ready to learn how to operate the equipment and figure out what you need Provider name locked. will give you the basic instructions on what you need to do.  It isn't really enough instruction to be proficient right away, but we found comfort in the fact that Provider name locked. has been available to answer any questions we have had when we call.   Provider name locked. will also introduce you to his wife Provider name locked. at this point.  She is like the Queen of Provider name locked. Pools, and a master at pool chemistry.   She is also the first person you get when you call the store.  Both Provider name locked. and Provider name locked. know how to give real customer service.   When you go to the store to meet her , she talks to you about what you need for your pool and makes it seem possible to do this well.  She will tell you exactly what you need to do, and if you follow her instructions, you will not have any issues.   As a result, we are more confident.  The store they operate is a little far for us, but they are so nice and helpful, and most importantly, responsive.  They are knowledgeable and a  great resource.  While some of our smaller purchases will be made closer to home,  we will continue to patronize their business as much as possible.   
    The Negative-
    1) While the grading looked good, there were a lot of small roots from the trees that were poking through all over.  Its a small gripe, but Provider name locked. had said we wouldn't see any of the roots and when I mentioned that to him he acted put out, but attempted to make it better than it was.  We did have to do more than we thought in terms of that part of the grading.  

    - timothy B.
  • don't USE Provider name locked. ~ WORST POOL EXPERIENCE IN 5 YEARS.
    Islander is the worst pool company I have dealt with in the 5 years we have owned our pool.  I called them to close and open our pool last year after seeing an ad on tv.  They insisted on charging my credit card as soon as the appointment was made. I wasn't thrilled about paying for something before it was done, but I went along with it anyway.  Closing the pool seemed ok, however, the following spring when they opened the pool, it was a disaster.  They opened it while we were away.  When we were able to look at the pool closely, we realized they didn't really do anything except to take the cover off and leave.  The valves were not open so the pool wasn't filtering properly.  I had asked them ahead of time to please attach a new backwash hose because our old one was ripped and they never did.  When I called the office to ask them to come out and get the pool running with a new hose, the manager told me they couldn't come back but that I was welcome to come into their store and purchase one to put on myself.  They didn't put the right combination of chemicals in the pool so it took us weeks to get it clean enough to use.  The owner/manager was very rude and unpleasant which made it difficult to get them to do anything. Overall, I would never recommend Provider name locked. in Albany NY based on cost and customer service.  I have since started using Whips Pool Service in Ballston Spa and I am so happy I did.
    - Sally D.
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Pool And Spa Cleaners in Albany

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