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Basement Waterproofing reviews in Albany
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Took a few days to actually reach someone (company referred by Provider name locked. Banker's concierge service where they promise to have a rapid response time), but when I did I setup an appointment for 6/17/14 to get an estimate on waterproofing a section of basement in a house I am in the process of buying. After setting up the appointment, I found out I needed something sooner, so I called back to see if that was possible. I was told no, then referred to a gentleman who was kind enough to give some advice based on my limited ability to explain the situation. I was not there when the inspection was done on the house, and was relaying things based on memory and I was very clear I did not know what I was talking about and needed a professional to take a look. After giving me some advice, I was told if I still wanted someone to come out there, to call back and let them know. This was on a Friday, the following Monday I called and asked if that appointment was still available, and was told "yes, you are still on the calendar".
Two weeks later, I met my realtor at the house and we waited for about an hour but no one from Provider name locked. showed or called. I called the next day and I was told there was "some confusion" with getting the appointment setup and they thought I didn't want them. After reminding her that I called to confirm, I was given some other excuses (they didn't think they would be able to do the work based on how I described things. I pointed out that I am not an expert, and would like to have a professional come out and make that determination for themselves, but they REFUSED and told me I would need to find someone else. When my realtor (Provider name locked. from Provider name locked. Banker) called she was given misinformation - specifically they claimed to have told me upfront they weren't able to do this work which is absolutely untrue. I waited 2 WEEKS for the appointment I was told was "still on the calendar" after telling them this was a time sensitive issue only to have my time wasted.
I was very surprised by the lack of professionalism and will not only never work with this business again, I will do my best to spread the word they are not to be trusted. don't bother wasting your time, look elsewhere! I ended up using another business that also has a lifetime, transferable, warranty. I can think of no reason to try working with these people again.
- Daniel S.
We used Provider name locked. to replace our sump pump and clean up after water damage when our prior sump pump failed. While their estimate was fair and responsiveness was adequate when originally contracted, the PVC pipes they installed for the pump began leaking after 3 years. Believing this was an installation problem that should be repaired by the same company that installed them, I repeatedly attempted to make an appointment for Provider name locked. to come to the house and inspect and correct. I made countless phone calls, set up four different appointment times and was stood up for all four. Recognizing that this was probably a very low priority for them, I remained pleasant and understanding on the phone at all times while trying to schedule and re-schedule. I am not a complainer! I had recommended this company to several people but am disappointed in the lack of professionalism and apparent disregard for the quality of their workmanship after being very happy at inception. Overall experience is a B since we made it through one of the years with the most rainfall in history (including Hurricane Provider name locked. ) without flooding.- Karen and Jim C.
What stands out is that the instance the system was installed it's been perfect. There has been no water or infiltration. It's just been fantastic. On a downside he gets so busy that he is not visiting each site enough. Provider name locked. the owner doesn't visit the work site often enough. So, he's not supervising his foremen the way we would have expected him to. The foreman is very good, but they still need more supervision on what to do.- Roger L.