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Accounting reviews in Albany

Real People ~ Real Reviews ~ Real Results

  • I had a bad experience right from the start. When I arrived for my 7pm appointment I was told that there were 4 people in front of me and had to take a seat in the completely filled waiting room. Fifteen minutes later my name was called. I attempted to make friendly conversation, but the employee was very unfriendly and acted like a robot. After asking me several questions from his packet he said we were done. I tried asking him additional questions regarding the purchase of a new car, a federal credit from last year I haven't received, and more. He had no answers and said we were done. Completely unsatisfied after our 5 MINUTE meeting, we had to sit in the waiting room for an additional 15 minutes so they could plug in our numbers into the computer. When done, they said we owed $150 for their services and an additional $31 if they were to send in my paperwork. I asked to speak with the owner, Provider name locked. , and just after that he walked right by us telling the receptionist that he was stepping out for an hour. She replied "Oh, okay". I was very upset at this point because I wanted to discuss these issues with the owner and the receptionist handled it poorly. I left my paperwork there and was told to call the next day around 9:30am, but when I called he was not there. When I told the receptionist that I was cancelling my taxes she told me there would be a $45 charge! I told her I would not pay and I wanted the owner to return my phone call. He did not return my phone call. I ended up doing my own taxes on Turbo Tax for only $40! I would NOT refer anyone to this office.
    - Tania B.
  • I had an excellent experience at liberty tax. The staff was friendly and helpful, and my tax preparer took the extra time to explain things to me when I asked, particularly regarding specific deductions. They were efficient and the work was done very well.
    - JENNIFER H.
  • I just had a few questions about real estate tax and was willing to pay for information and advice. They happily answered all my question over the phone with no pressure to make an appointment. In fact, everyone I spoke with was very happy and helpful. I'll probably make an appointment come tax time anyway.
    - CHRISTA G.
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Accountants in Albany

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