Worst Raleigh Contractors of 2009

Worst Raleigh Contractors of 2009

Eugene Granelle, Window Pros of Hickory | Mooresville, N.C.

A 2008 lawsuit against Window Pros of Hickory for allegedly scamming customers all over the state remains in court-ordered mediation.

The company, named one of the state’s Worst Contractors in 2008, ignored 27 customers’ rights to cancel contracts within three days and forced them to pay money they didn’t owe, according to the attorney general’s office.

The company, which is now operating as Conservation Windows, is accused of taking aggressive measures to deter cancellations.

The attorney general has asked the court to order the company to cancel contracts and pay civil penalties of $5,000 for Unfair and Deceptive Trade Practices and $2,000 for violations of the Debt Collectors Act.

Company owner Eugene Granelle, who is illegally unlicensed in North Carolina, did not return calls.

Tommy Edward Clack | Greensboro, N.C.

Paving contractor Tommy Edward Clack was arraigned in October on four felony counts of obtaining signatures under false pretenses after South Carolina police say he scammed several victims there.

North Carolina Attorney General Roy Cooper says Clack also victimized residents in that state.

In 2007, Clack pleaded guilty in New Hanover County to 26 civil misdemeanor charges and received three years probation.

In November 2008, a judge ordered Clack to give customers four days to cancel contracts before doing any paving jobs.

One of his North Carolina victims, George Jenkins, 85, of Liberty, allowed Clack, an illegally unlicensed contractor in North Carolina, to pave his driveway after he showed up with “extra” materials.

Three weeks later, Clack tried to bill Jenkins $180,000 for the job.

Clack’s attorney, Hank Anderson, says his client did not break any laws. His South Carolina customers “agreed to the price and could’ve changed their minds if they wanted to,” Anderson says. At press time, no trial date had been set.

— reporting by Kristen Rojowski

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Worst Charlotte Contractors of 2009

A Rutherfordton garden supply store draws complaints about flower and bulb delivery. A Mooresville window company is accused of deterring cancellations.

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eugene granelle


An investigation started when a complaint went the Attorney General’s office was unanswered.
Unfortunately the complaint order went to my ex-partner, Window Pros Charlotte’s office and was never forwarded to my office. The complaint was for Rich Farrant my General Manager threatening a customer with a law suit for canceling the contract beyond the 3 day period ( No action taken ).
The Charges were as published. Also every complaint having Rich Farrant’s name on them. After 2 years of investigation my company voluntarily gave 4 years of past customers records (over 7,000 customers) to prove that no deposits were ever taken or not returned as charged. My company produced proof no deposits were taken or not returned when requested .The judge stated there was no complaints for work performance or bad workmanship along with no deposits taken. He ordered the state and my company to settle through mediation.
The customers who canceled beyond the 3 days were given the opportunity to cancel or have the work performed at a substantial discount. Which a large % elected to have the work done with discounts? No customers were ever forced to pay something they did not owe.
There is a control system for having bank financed projects where the bank will interview the customers before we get paid ( 95% of our business is financed). We had a lot of customers take advantage of our situation and cancel past the 3 days and request a discount or they would complain. It was unfortunate and we felt we had no choice.
The settlement is for unfair and deceptive trade practices for not having the exact verbiage on the rescission form as stated by North Carolina. My company’s forms were copies my partner used for his own business. This is no excuse for not researching.
Rich Farrant was let go from the company . We still maintain this was the best window in the country.

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