Worst Portland Contractors of 2012
Green Home Renovations | Portland, Ore.
Angie’s List member Stacy Gingerich of Newberg, Ore., says she had to battle to get C-rated Green Home Renovations to replace her roof after paying owners Keith and Shannon Schiller a $4,000 deposit. “It was a disaster from the start,” says Gingerich, who explains how she didn’t hear from the company for two months, and then only after she called to cancel the job and request a refund. “[Shannon] called and apologized and told me that she’d personally oversee the job if we reconsidered,” she says.
Several delays ensued, Gingerich says, due to injuries on the crew, and then not being able to work in the rain — an issue that GHR’s salesman had promised would not be a problem. She says the company also left a huge trash bin in her driveway during the holidays when she had guests scheduled to arrive. “The process was originally started in August and took until March to fully complete, which is longer than it can take to build a complete house these days,” Gingerich says, adding the company did shoddy work by not properly installing flashing.
Gingerich’s F review is one of three F’s and one D the company received in 2012, including an F review from Beaverton member Jared Still that landed it in the Penalty Box after it failed to respond to his complaint of taking a $347 deposit to clean his roof, but never doing the job.
At press time, the Schillers also faced a Jan. 27 trial in a civil case filed in September by Seattle Angie’s List member Michael Foster and his wife, Malinda Bailey. King County court documents show the couple sued the Schillers, Green Home Renovations — which operates in Portland and Seattle — and its insurance bond company for taking a $23,000 deposit to remodel his home, but never doing the work.
Court records also show Donald Franks of Burien, Wash., obtained a $2,907 default judgment against GHR in October, and Pioneer Builders Supply of Tacoma, Wash., obtained an $11,154 judgment against GHR in July.
State records show GHR’s Oregon contractor license has expired and its Washington license was suspended in July. Keith Schiller also was convicted for felony theft in 1988 in King County, according to state records. The Schillers did not return messages for comment.
JNine | Gresham, Ore.
Angie’s List member Alan Stoebig of Portland, Ore., says he paid JNine $850 for gutter and roof cleaning services, but then had to pay $15,600 to restore his basement after the so-called “clean” gutters overflowed during a thunderstorm in June. “I pulled the gunk out of the downspouts and they immediately began to drain,” he says. “Those had not been cleaned in some time.” His F review landed C-rated JNine, which also provides pest control services, in the Penalty Box in July after it failed to respond to his complaint.
Six consumers filed complaints against JNine with the Oregon attorney general’s office. Also, the Better Business Bureau issued a consumer alert in April, saying it found a pattern of complaints from consumers who alleged they paid in advance for services that were not received in a timely manner or delivered at all.
Neither JNine, nor owner John D. Moore, holds the required state contractor or pesticide applicator licenses. State records show he also owns West Coast Home Pro in Portland. He didn’t return calls for comment.
Wood, Steel & Stone | Portland
In August, member Lance Harris won a civil judgment in Clackamas County Circuit Court for $7,772 against Wood, Steel & Stone and its owner, Marissa Bega, for performing shoddy remodeling work on his Milwaukie, Ore., home. “It was horrible,” Harris says. “They ruined my master bathroom, did a lousy job on my regular bathroom and I fired them.”
He joined Angie’s List to file an F review on the company, which landed in the Penalty Box after it failed to respond to his complaint. Harris says he had to hire another company to correct and finish the job.
According to the Oregon Construction Contractors Board, Bega voluntarily surrendered her contractor license in April. The company received a CCB enforcement civil penalty on June 20 that resulted in a $1,000 fine for performing lead-based paint renovation without being certified as a lead-based paint renovation contractor. Bega says her company is no longer in business, but its website remained active at press time. She offered no further comment.