Worst Los Angeles Contractors of 2010
Community Paving | Southern California
For two years, George Stanley traveled the West Coast offering paving repairs with leftover asphalt, according to the California license board. He made Seattle's Worst Contractors list in 2009. In November, Stanley pleaded not guilty to five felony counts of grand theft and a misdemeanor of contracting without a license in Butte County.
He pleaded guilty to similar charges in San Joaquin County and was ordered to pay $102,000 in restitution; he was convicted in Yuba County and sentenced to six months in jail and $35,000 in restitution; charges of contracting without a license are pending in Ventura County. A notice alerts members to his convictions.
Monty Hecker of Olivehurst says he paid Stanley more than $10,000. "I could tell as soon as he was done the pavement was going to break up," he says. Stanley paid Hecker $28,000 in court-ordered restitution. Calls to Stanley and his attorney were not returned.
AAA Appliance Service | Los Angeles
Member Thomas Branch hired AAA Appliance Service to fix his washer. But two weeks, two technician visits and $267 later, he says the washer still leaked. "The experience was sadly disappointing," he says.
Twenty-three members and 47 unanswered BBB complaints allege shoddy or incomplete repairs, or failure to give refunds. In April, it landed in the Penalty Box for failing to address a member's complaint and received a member notice. Manager Nick Klein says with more than a thousand jobs each month, there's bound to be unsatisfied customers. "We offer a 90-day warranty on our repair services," he says. "Some people are impossible to satisfy."
Branch says he doesn't recall any warranty program. "Everything I experienced suggests they're bad people with no inclination to make good on the work that they do," he says.
— by Staci Giordullo