Worst Kansas City Contractors of 2012

Worst Kansas City Contractors of 2012

Exterior Home Concepts | Leawood, Kan.

Kansas City, Mo., resident Carolyn Edwards and her husband, Lee, paid Exterior Home Concepts $3,335 upfront after a spring hailstorm tore gutters from their house, damaged roof shingles and caused paint to peel off the outside. She says they never did any work. “It’s beyond my scope of realization that people could do such a thing,” she says.

Exterior Home Concepts, a company based in Indianapolis but with an office in Leawood, Kan., and one of the company’s owners, Donald Mayes, lost a default judgment in July after the Indiana attorney general’s office sued in January, claiming the company took consumers’ money but never did any work, court documents show. The suit also claims the company violated Indiana law by neglecting to provide approximate project start and completion dates. According to the default judgment, Exterior Home Concepts must pay fines and more than $240,000 in restitution to 18 consumers.

The Missouri attorney general’s office, which has fielded 10 complaints against Exterior, says it’s also investigating the company, but spokeswoman Nanci Gonder declined to comment further. Carrie Holmes, also a co-owner of Exterior, faces the same charges filed by the Indiana AG and her trial is expected to commence this year, Indiana AG spokeswoman Erin Reece says.

Home Concepts representative knocked on his door in May 2011 after a hailstorm. “All the roofing companies were busy with other hailstorm damage jobs, and I had a hard time getting an estimate from anyone,” says Montgomery, who checked the List before hiring, but says he found no negative reviews. Montgomery claims he paid Exterior $2,800 of the $7,000 estimate, but the company never did any work. He says he complained to the Missouri AG, and an investigator interviewed him in September. “I don’t expect to get anything out of it, but I would like to see some justice,” he says.

Exterior holds a general contractor license in Indianapolis, but it lacks the required contractor and roofing licenses in Johnson County (Mo.), licensing records show. Phone numbers for both locations were disconnected, and neither Mayes nor Holmes could be reached for comment.

Insurexx | Lebanon, Mo.

Gloria SchoellerGloria Schoeller (Photo courtesy of theLebanon Daily Record)

In May, the Missouri attorney general’s office filed criminal charges against Gloria Diane Schoeller, owner of Insurexx, a home remodeler, and her ex-husband, Jeffrey Wolfson — both named a Kansas City Worst contractor two years in a row — including three felony counts each of stealing by deceit and insurance fraud, court documents show.

Joplin resident Ron Galindo’s home suffered extensive roof, window and interior damage after the May 2011 Joplin tornado. He says his neighbor, Tim Green, an Insurexx employee, offered to arrange repairs if Galindo paid him $6,000. Galindo says Insurexx found a roofer, but didn’t arrange for any other work. “I’m out here struggling every day,” says Galindo, one of three victims named in the AG’s complaint.

The AG complaint also alleges that Wolfson is a prior and persistent offender, referring to three previous felony convictions. He faces up to 15 years in prison and Schoeller up to 10 years if convicted of the charges, court documents show. Wolfson also has been ordered to pay $229,000 in eight civil cases since 1997, including a $4,300 judgment in 2007 that also named Schoeller as a co-defendant. Wolfson, Schoeller and their attorneys didn’t return messages.

West Bottoms Hospitality | Kansas City, Mo.

West Bottoms Hospitality owner Ryan Ronney Crowell faces a trial this month on charges filed by the Missouri attorney general, which allege several clients paid for wedding reception reservations, but the company canceled them without issuing refunds, according to Jackson County court records. The suit names 50 clients and seeks $40,806 in restitution.

Lenexa, Kan. resident Kayla Favrow is one of several plaintiffs included in a class-action suit that attorney Jarrett Johnson says he planned to file by the end of November. At Johnson’s request, a judge dismissed a separate suit he filed in June 2011 on behalf of Favrow and four others, alleging breach of contract, misrepresentation and unlawful merchandising practices, court records show. “This has implications beyond the contract price,” Johnson says. “They had to find new wedding venues and caterers and cancel travel reservations.” Crowell couldn’t be reached for comment.

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