Window treatment job unresolved in Alexandria
I&O Construction/INO Construction
Never responded to Ali and Denisa Pirzadeh's refund request for home remodeling work they say was unsatisfactory. Third month in the box.
Failed to address Cristin Mount's request to replace dead plants she says were under warranty. Third month in the box.
ABC Roofing and Waterproofing
Didn't respond to Dorothy Gray's complaint that the roof they installed is leaking. Second month in the box.
Didn't respond to Pamela Hampton's request for a $500 refund for their repeated failed attempts to fix her car. First month in the box.
COMPLAINT: Susan Hogan, Alexandria, Va.
"There was nothing dramatic about the job: tear out 12 old windows and install 12 new ones.
Wheaton Door & Window Co. did a shabby job. At that point, I paid $3,761.
Once Wheaton came out to correct the problems, I had an issue with my custom window treatments not fitting because of the trim they installed. When they finished, they requested the final $1,500.
I said compensation remained unresolved. In the end, I was left with three damaged walls, window treatments I can no longer use and no compensation for my time and trouble."
DESIRED RESOLUTION: "I want $1,700 from Wheaton."
RESPONSE: Jack Weber, president, Wheaton Door & Window Co.
"The member's version of events is misleading.
She fails to mention: She canceled her scheduled installation three times; An inspector from the window manufacturer told her our installation was 'excellent'; She gave high praise to our installer, 'Mike,' whom she called in writing 'a meticulous craftsman, both competent and polite' on a signed completion form; and she refused our offer to fix her wall scratches at our expense.
What she also doesn't say is that she wants to short-change us on the balance due by more than $2,600."