Window installation woes prompt consumer complaint

Window installation woes prompt consumer complaint

COMPLAINT: Timothy Peters, Lebanon, Ind.

"I originally contracted with American Sunspace Addition/American Window Inc. of Elkhart, Ind. for a new bay window addition to my home.

"The salesman sold me the bay window along with five replacement windows. When they installed the bay window, it fit nicely and they did a nice job. Due to a cut in pay at work, the company and I agreed that with a 30 percent deposit, they'd hold the price and installation [of the replacement windows] until I was ready.

"I scheduled the replacement window installation six months later. When they installed the new windows, they didn't fit as I expected. There was a gap almost as wide as a pen along the side of each window. The bottom of the windows also needed to be shimmied up with a board and with another board along the top to fill in the gap.

"Due to the gap, they needed to replace the siding below and above the windows, but because of fading, my house's siding ended up being two-tone.

"Two months after the installation, I noticed condensation in the windows and that the curtains in the living room were blowing from the wind coming in. I contacted the office and they said they'd have someone come check the windows. Four calls and a month later, I haven't received any response."

DESIRED RESOLUTION: "I feel they should refund the $2,500 I paid for the replacement windows."

RESPONSE: Julia Wallar, office manager, American Sunspace Addition/American Window Inc.

"Our office received the customer's complaint and responded to it. We spoke with the customer, scheduled a service date, and the service was completed to the customer's satisfaction."

STATUS: Stalemate

Editor's note: Because American declined to offer a refund, Peters considers the matter unresolved.

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