Window install problems left open-ended

Window install problems left open-ended

COMPLAINT: Darlene Hesse, Plymouth, Minn.
"I contracted with Vision Remodeling to perform home remodeling work including subcontracted electrical, plumbing, painting and crack repair work. They told me I'd have an on-site contractor, but he was rarely here.

There are issues with the windows and some of the other exterior work. They said they'd get back to me, but I haven't heard a word from them.

Every step of the way, I brought up issues that they never fully addressed. They only gave them 'first aid.' I had a window [company] representative come out, and he wrote a 10-point negative [report] on the window installation. Some of his findings substantiated my complaints.

I sent the report via certified mail to Vision Remodeling, but they haven't responded to it. I saved money for a long time to accomplish my dream with this remodel, and it's turned into a nightmare. They've made an attempt to rectify some problems, but they have yet to resolve all the issues."

DESIRED RESOLUTION: "I want them to replace two bay windows with a professional installation and a proficient craftsman who prides himself in workmanship of the highest quality."

RESPONSE: Todd Polifka, CEO, Vision Remodeling
"Vision Remodeling actually contacted the window representative for the member. A new employee of the window representative wrote the inspection [report], and it was incorrect.

The member heard from us and we've always addressed her concerns. We've contractually met our obligation, and we're going above that to remedy the situation. We always want to make sure our clients are satisfied."

STATUS: Stalemate


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