Window blinds company accused of selling bad shades
Phoenix Penalty Box
Blinds Plus LLC
Failed to respond to David Provan's request for a refund on window dressings he says were sub-par.
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COMPLAINT: David Provan, Cudahy, Wis.
"I ordered window dressings for my entire home from Blinds Plus LLC with a delivery promise of three weeks. Since this was a new home, one window needed to be modified, for which my builder corrected in a timely manner suitable for window dressings.
"However, the window dressings were never delivered. Only a partial delivery of $3,000 worth of product was made after a series of phone calls and e-mails.
"The product I received was inferior to sample products provided at the time of my order. So, I placed a new order to replace my original one.
"The new product has not been delivered. Jason Clark [owner] has offered a refund, since the reordered items were not received as promised, but I am still waiting for that refund."
DESIRED RESOLUTION: "Refund the down payment of $4,465 or replace my window dressings with an acceptable product."
STATUS: Penalty Box